Kenia Darina Jiménez Martínez
Guadalajara
Summary
I help customers and solve their problems. I build good relationships with clients and make sure they are happy. I work well with others and communicate clearly. I do my best to keep everything running smoothly.
Overview
1
1
year of professional experience
Work History
Ticketing Clerk
Boletia
04.2024 - Current
- Managed multiple tasks simultaneously while meeting tight deadlines in a fast-paced environment.
- Provided excellent customer service to patrons while assisting with ticketing inquiries and transactions.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and rules. regarding ticket sales.
- Efficiently handled cash, credit card, and check payments for tickets.
- Researched and resolved any customer complaints or problems related to ticketing services.
- Provided exceptional customer service in handling refunds, exchanges, and other unique situations with tact and diplomacy.
Account Manager
Utility Profit
01.2024 - 12.2024
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Collaborated with cross-functional teams such as marketing, sales, operations, and finance to meet customer needs.
- Used knowledge of company products and services to recommend solutions to customers.
Education
Bachelor of Education - Humanities
UTEL Universidad
Skills
- Account management
- Teamwork and collaboration
- Relationship building and management
- Good communication skills
- Customer relationships
- Customer service
- Customer rapport
- Problem resolution
- Reservation management
- Attention to detail
- Multitasking
LANGUAGES
English Advanced
Spanish Native
Timeline
Ticketing Clerk
Boletia
04.2024 - Current
Account Manager
Utility Profit
01.2024 - 12.2024
Bachelor of Education - Humanities
UTEL Universidad
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