Kenneth Warner
Vernal
Summary
Dynamic Casino Consultant with a proven track record at Warner Consulting Group, excelling in problem-solving and team leadership. Successfully enhanced operational efficiency and customer satisfaction through strategic process improvements and robust training programs. Adept at fostering client relationships and implementing effective solutions that drive profitability and long-term growth.
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
18
18
years of professional experience
Work History
Casino Consultant
Warner Consulting Group
01.2007 - 02.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Participated with clients for the design, construction and operation of casino properties.
- Identified shortcomings in the areas of customer service, operational procedures and financial accounting.
- Designed and implemented minimum internal controls for casino operation.
- Trained employees in job specific duties along with constant training in the art of customer service.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
General Manager
Casino Hollywood
02.2006 - 01.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Education
No Degree - Casino Operation, Marketing
University Nevada Las Vegas
Las Vegas, NevadaSkills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- MS office
- Customer relationship management
- Issue resolution
- Work Planning and Prioritization
- Project management
- Business analysis
- Processes and procedures
- Operations analysis
- Staff management
Timeline
Casino Consultant
Warner Consulting Group
01.2007 - 02.2024
General Manager
Casino Hollywood
02.2006 - 01.2007
No Degree - Casino Operation, Marketing
University Nevada Las Vegas
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