Kevin Gonzalez
Morelia,MIC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Bilingual Call Center Agent
Hispanic Teleservice De Guadalajara S.A De C.V
01.2022 - Current
- Assisted customers in both English and Spanish to resolve inquiries efficiently.
- Managed call volume while maintaining high levels of customer satisfaction.
- Utilized CRM software to document interactions and track follow-ups.
- Collaborated with team members to enhance service delivery processes.
- Provided support for technical issues, guiding users through troubleshooting steps.
- Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
- Delivered prompt service to prioritize customer needs.
General Laborer
JV Multiservicios Ferroviarios & Equipos HY-RAIL S.A De CV
04.2020 - 08.2022
- Monitored equipment performance, identifying issues for timely maintenance or repairs.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols while operating machinery and equipment.
General Laborer
Llantera De Occidente
09.2021 - 01.2022
- Operated heavy machinery to transport materials and assist in production processes.
- Maintained cleanliness and organization of work areas to ensure safety and efficiency.
- Inspected incoming materials for quality assurance and compliance with standards.
- Collaborated with team members to optimize workflow and reduce downtime.
General Laborer
Espacio Inmueble Vanguardista S.A De C.Va
02.2018 - 02.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in inventory management, tracking supplies, and reporting shortages promptly.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Provided maintenance for construction equipment.
Sales Associate
Grupo Oceano Haman
01.2013 - 06.2015
- Provided exceptional customer service, ensuring positive shopping experiences and addressing inquiries effectively.
- Managed inventory levels, coordinating stock replenishment to optimize product availability and reduce discrepancies.
- Trained new associates on sales techniques, product knowledge, and company policies to enhance team performance.
- Developed merchandising displays that increased product visibility and drove customer engagement during promotional events.
Dishwasher
Guadalajara Mexican Restaurant
04.2011 - 10.2012
- Operated industrial dishwashing equipment to maintain sanitation standards and ensure efficient workflow.
- Collaborated with kitchen staff to streamline dish collection and washing processes, enhancing overall efficiency.
- Managed inventory of cleaning supplies, ensuring availability and adherence to safety protocols.
- Trained new staff on proper dishwashing techniques and sanitation practices, fostering a culture of cleanliness.
Education
High School Diploma -
Pell City High School
Alabama, USA05-2011
Skills
- Goal oriented
- Empathy and patience
- Fluent bilingualism
- Cross-cultural awareness
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Bilingual Call Center Agent
Hispanic Teleservice De Guadalajara S.A De C.V
01.2022 - Current
General Laborer
Llantera De Occidente
09.2021 - 01.2022
General Laborer
JV Multiservicios Ferroviarios & Equipos HY-RAIL S.A De CV
04.2020 - 08.2022
General Laborer
Espacio Inmueble Vanguardista S.A De C.Va
02.2018 - 02.2020
Sales Associate
Grupo Oceano Haman
01.2013 - 06.2015
Dishwasher
Guadalajara Mexican Restaurant
04.2011 - 10.2012
High School Diploma -
Pell City High School
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