Kevin Hernandez
Tijuana,Baja California
Summary
Dynamic professional with expertise in pricing strategies and sales reporting, complemented by a strong background in staff recruitment and mentoring. Demonstrates leadership in diverse environments, leveraging influential communication to drive team success. Committed to time efficiency and quality assurance, aiming to enhance organizational performance through strategic initiatives.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Manager of business development and sales
Kolektiva
Tijuana, Baja California
11.2020 - 12.2025
- Assisted in creating sales strategies to boost brand visibility and market presence.
- Facilitated training sessions and coaching for staff to enhance skills and promote professional growth.
- Identified potential areas of improvement within sales process, leading to more streamlined operations.
Sales executive
Integon
Tijuana, Baja California
01.2019 - 11.2020
- Generated leads for licensed insurances by performing outbound calls
- Initiated inbound caller program to maximize customer satisfaction and improve customer experience
- Provided training for part of team to join me in inbound caller program
- Prioritized important tasks effectively under pressure situations ensuring seamless operations during peak times.
QA analyst
CCSI
Tijuana, Baja California
02.2017 - 08.2017
- Provided feedback to agents on floor daily
- Boosted overall QA score of team with effective training and collaboration with supervisor on floor
- Identified inefficiencies and areas of opportunity to meet clients goals
Quality assurance analyst
Single Digits
Tijuana, Baja California
09.2016 - 02.2017
- Inaugurated the department of Quality Assurance for tech-support in Tijuana
- Managed to quickly learn process and procedure to provide feedback and improve agent's score
- Collaborated effectively with other departments, fostering a harmonious work environment.
- Improved customer satisfaction with meticulous quality control checks.
Quality assurance analyst
Telvista
Tijuana, Baja California
09.2013 - 09.2016
- Provided workshops and seminars to new hires, setting the expectation for quality approval and methodologies
- Evaluated and provided effective feedback to new hires
- Fluctuated feedback between new hires, tenured agents and agents not meeting quality standards, always achieving the goal intended
Education
Foreign Trade
CUT Universidad de Tijuana
Tijuana, Baja California 09.2012 - 08.2014
Skills
- Pricing strategies
- Sales reporting
- Staff recruitment
- Mentoring and coaching
- Leadership in diverse environments
- Influential communication
- Time efficiency
- Quality Assurance
Timeline
Manager of business development and sales
Kolektiva
11.2020 - 12.2025
Sales executive
Integon
01.2019 - 11.2020
QA analyst
CCSI
02.2017 - 08.2017
Quality assurance analyst
Single Digits
09.2016 - 02.2017
Quality assurance analyst
Telvista
09.2013 - 09.2016
Foreign Trade
CUT Universidad de Tijuana
09.2012 - 08.2014