Summary
Detail-oriented HubSpot CRM Manager and Virtual Assistant with 5+ years of experience optimizing lead-to-customer workflows , and automating several processes for clients. Bilingual (English/Spanish) with a track record of enhancing team productivity in remote settings.
Overview
6
6
years of professional experience
Work History
CRM Manager & Virtual Assistant
Realm of the Reptile
01.2019 - Current
- HubSpot CRM Optimization : Automated lead documentation processes , reducing manual data entry by about 20 hours/month and increasing team productivity.
- Client Retention : Implemented automated email sequences in HubSpot, reducing client churn by 15% through timely follow-ups.
- Implemented automation tools to streamline routine tasks, allowing team members to focus on high-impact activities that drive results.
- Managed cross-functional teams to successfully execute CRM initiatives, ensuring seamless collaboration between departments.
Data Analyst
Psych2Go
11.2023 - 12.2024
- Leveraged data analysis to identify trends in YouTube analytics, informing content strategy and contributing to a 30% increase in viewership & retention.
Virtual Assistant
Your Admin Ninja
03.2020 - 03.2024
- CRM Integration : Built client funnels in HubSpot and ClickUp , reducing onboarding time by 25% for 20+ clients.
- Pioneered a Standardized Task Template adopted by the full assistant team, minimizing errors and improving workflow clarity.
- Basic Social Media Management, from Graphic Content Creation to Video Creation & Scheduling at appropriate times to maximize interaction.
Education
Bachelor's - Psychology
05.2017
Magna Cum Laude, Honors Program, Multiple Extracurricular Leadership Certification Programs
Skills
- Client-Relationship Management Cross-Functional Collaboration Process Improvement Multitasking Detail-Oriented Execution Bilingual (English/Spanish)
- CRM Management and Integration (HubSpot/RocketFuel alikes) HubSpot Automation Data Entry & Analysis Microsoft 365 & Google Workspace Project Tracking Tools
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Data Analyst - Psych2Go
11.2023 - 12.2024
Virtual Assistant - Your Admin Ninja
03.2020 - 03.2024
CRM Manager & Virtual Assistant - Realm of the Reptile
01.2019 - Current
Texas A&M International University - Bachelor's, Psychology
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