Kevin Silva Moreno
Tlalpan
Summary
Dynamic customer service professional with over two years of management experience in a barber shop and a proven track record at Teleperformance on the Verizon campaign. Progressed from representative to support coach, demonstrating exceptional conversational skills and a strong commitment to continuous learning and personal development. Recognizes the value of teamwork and actively seeks constructive feedback to enhance performance. Bilingual in English and Spanish, effectively engaging diverse clientele and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
American Express
04.2024 - Current
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Managed high-volume calls while maintaining quality service standards.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to streamline processes and improve service delivery.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Support coach
HISPANIC TELESERVICES DE GUADALAJARA, S.A DE C.V TELEPERFORMANCE TOREO DEL
12.2022 - 02.2024
- Comencé en Verizon como agente, principalmente era Customer services pero uno de los main KPI era VPC (value per contact), la campaña es exclusivamente en inglés, tuve un buen desempeño desde el inicio, en Junio del 2023 se me certificó como Support Coach en el cual mis tareas cambiaron a tomar Sup Calls, ayudar en piso de operaciones y apoyar en training room, mi relación con Verizon siempre fue buena hasta que terminé relación con Teleperformance.
- I have a lot of experience on customer services, I work 2 years has a manager on a barber shop, I have direct contact with customer, at,the moment I'm working at Teleperformance on the Verizon campaign, I start my journey as rep and now I'm a suppot coach, I have excellent conversations skills, willingness to learn and work on my opportunities areas, I know the important of the team work and I know how to take a feedback, I speak English and Spanish fluently.
Education
Licenciatura - Piloto comercial, administración
PRAAT ESCUELA DE VUELO
Tlalpan, CDMX09.2025
Skills
- I speak English fluently, Spanish, have the ability to adapt, use technology, and get along easily with people
- Communication skills, ability to explain complex issues in simple words, my career allows me that ease (4 years)Critical thinking
- Critical thinking
- Customer service
- Active listening
Languages
Inglés
Timeline
Customer Service Representative
American Express
04.2024 - Current
Support coach
HISPANIC TELESERVICES DE GUADALAJARA, S.A DE C.V TELEPERFORMANCE TOREO DEL
12.2022 - 02.2024
Licenciatura - Piloto comercial, administración
PRAAT ESCUELA DE VUELO
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