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Kevin Eduardo Valderrama Martinez
Business Management & Customer Services
Quintana Roo
Summary
Professional booking agent with strong track record of coordinating and managing client bookings effectively. Adept at fostering team collaboration and delivering results in fast-paced environments. Flexibility in meeting changing needs, along with excellent negotiation and communication skills.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Booking Agent & Customer Services
Exotic Travelers
01.2024 - 02.2025
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Customer Services Officer
Lomas Travel
07.2023 - 01.2024
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
Customer Services Assistant
ETransfers
12.2021 - 07.2023
- Supported colleagues during busy periods or absences by taking on additional tasks when necessary.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Addressed escalated customer issues calmly and professionally, leading to satisfactory resolutions for all parties involved.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
Administrative Supervisor
Mexican Juguar Shop
02.2016 - 03.2020
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
Booking Agent & Customer Services
Europcar Mexico
04.2014 - 05.2015
- Receive calls from customers to guide them or help them make their reservations correctly.
- Negotiated competitive rates for clients, securing cost-effective contracts and maximizing profits.
- Ability to solve problems and to multitask effectively.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Education
No Degree - Business Administration And Management
Universidad Del Caribe
Cancún, Quintana Roo, Mexico 05.2001 -
High School Diploma -
Universidad La Salle Cancun
Cancún, Quintana Roo, Mexico 05.2001 -
Skills
Passenger assistance
Customer service
Hospitality management
Language skills
File organization
Software
MKP
MICROSOFT
K-SOFT
SALES FORCCE
SI-HOT
ISCAR
Timeline
Booking Agent & Customer Services
Exotic Travelers
01.2024 - 02.2025
Customer Services Officer
Lomas Travel
07.2023 - 01.2024
Customer Services Assistant
ETransfers
12.2021 - 07.2023
Administrative Supervisor
Mexican Juguar Shop
02.2016 - 03.2020
Booking Agent & Customer Services
Europcar Mexico
04.2014 - 05.2015
No Degree - Business Administration And Management
Universidad Del Caribe
05.2001 -
High School Diploma -
Universidad La Salle Cancun
05.2001 -
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