Kevin Patricio Lee Nuñez
Ing. en biotecnología acuática
Navojoa, son.
Summary
- Proven track record in enhancing customer satisfaction, adept in Microsoft Office and excelling in high-stress situations. Demonstrated ability to increase sales through personalized customer service and problem-solving skills.
- Committed to maintaining professionalism and a positive attitude, fostering team collaboration and customer loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results. Driven Customer Service with experience as primary point of escalation for high-level client questions, needs, wants and complaints.
- Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Customer Service
Kevin Lee
Navojoa, Son.
01.2018 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in drawers at beginning and end of each shift.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Biotecnología Acuática
Universidad Estatal De Sonora
Navojoa, Sonora, Mexico 08.2020 - Current
Skills
Computer Skills
Customer Service
Microsoft Office
Problem-Solving
Flexible and Adaptable
Microsoft Word
Dependable and Responsible
Calm Under Pressure
Friendly, Positive Attitude
Teamwork and Collaboration
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Certification
Curadorde datos
Timeline
Tools for Data Science
09-2024
Data Science Orientation
08-2024
Excel Basico
07-2024
Introducción a la Ciencia de Datos
07-2024
Curadorde datos
02-2024
Finder
02-2024
Bachelor of Science - Biotecnología Acuática
Universidad Estatal De Sonora
08.2020 - Current
Customer Service
Kevin Lee
01.2018 - Current
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