Kevin Perez
Campeche
Summary
Dynamic bilingual customer service representative with a proven track record at Teleperformance, excelling in troubleshooting and problem-solving. Enhanced customer satisfaction by swiftly resolving complex inquiries in English and Spanish, while streamlining communication for non-English speakers. Recognized for exceptional multitasking abilities and effective collaboration across departments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Results Companies
08.2023 - 03.2025
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Bilingual Customer Service Representative
Teleperformance
07.2022 - 06.2023
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
IT Help Desk Agent
Teleperformance
07.2021 - 07.2022
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined help desk processes for increased efficiency and faster response times.
Education
Bachelor's Degree - Digital Communications And Multimedia
UTEL
Campeche, Mexico05-2024
Skills
- Troubleshooting and problem solving
- Operating systems knowledge
- Help Desk Support & Ticketing Systems
- Operating Systems
- Software Installation & Configuration
- Multitasking Abilities
- Excellent communication
Certification
- Google IT Support Professional Certificate
- ITIL Foundation v4
Timeline
Bilingual Customer Service Representative
Results Companies
08.2023 - 03.2025
Bilingual Customer Service Representative
Teleperformance
07.2022 - 06.2023
IT Help Desk Agent
Teleperformance
07.2021 - 07.2022
Bachelor's Degree - Digital Communications And Multimedia
UTEL
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