Kevyn Gerardo Castellanos Vargas
El Paso, Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Cici's Pizza Buffet
Trained Manager
2022.05 - 2024.06
Customer Service:
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cook/Prep
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
Burger King
Manager
2022.01 - 2022.05
Manager:
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Biology Major
El Paso Community College
El Paso, Texas08.2026
High School Diploma -
Montwood High School
El Paso, Texas07.2022
Skills
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Problem Resolution
- Hard Working
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Cici's Pizza Buffet
Trained Manager
2022.05 - 2024.06
Burger King
Manager
2022.01 - 2022.05
No Degree - Biology Major
El Paso Community College
High School Diploma -
Montwood High School
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