Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevyn Gerardo Castellanos Vargas

El Paso, Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Cici's Pizza Buffet

Trained Manager
05.2022 - 06.2024

Customer Service:

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cook/Prep

  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.

Burger King

Manager
01.2022 - 05.2022

Manager:

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

No Degree - Biology Major

El Paso Community College
El Paso, Texas
08.2026

High School Diploma -

Montwood High School
El Paso, Texas
07.2022

Skills

  • Active Listening
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Hard Working

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)

Timeline

Cici's Pizza Buffet

Trained Manager
05.2022 - 06.2024

Burger King

Manager
01.2022 - 05.2022

No Degree - Biology Major

El Paso Community College

High School Diploma -

Montwood High School
Kevyn Gerardo Castellanos Vargas