Summary
Overview
Work History
Skills
Timeline
Generic
Keythly Rendon

Keythly Rendon

Customer Service
Douglas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Lumen
AZ
05.2023 - Current
  • Work from home
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Elderly Caregiver

Rice Inc
AZ
09.2022 - 02.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean, safe, and well-organized patient environment.

Customer Service Representative

Advance Call Center Technology
AZ
02.2019 - 10.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Responded proactively and positively to rapid change.

  • Worked from home

Skills

Report preparation

Sales expertise

Complaint resolution

Creative problem solving

Strategic sales knowledge

Timeline

Customer Service Representative

Lumen
05.2023 - Current

Elderly Caregiver

Rice Inc
09.2022 - 02.2023

Customer Service Representative

Advance Call Center Technology
02.2019 - 10.2022
Keythly RendonCustomer Service