Summary
Overview
Work History
Timeline
Hi, I’m

Kimberly Artiga

Wildomar ,USA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
years of professional experience

Work History

Carmax
Murrieta

Customer Specialist
02.2021 - Current

Job overview

  • **Business Office Associate
  • - Provide exceptional customer service in a fast-paced, team-oriented environment, facilitating the sales, auction, and appraisal processes.
  • - Assist store personnel and departments by adhering to CarMax guidelines and supporting daily functions.
  • - Greet customers, manage overflow traffic, answer questions, and explain the paperwork process effectively.
  • - Seek win/win solutions for customers while collaborating with team members on various inquiries.
  • - Process paperwork for retail and wholesale automobile sales, including printing daily reports, maintaining deal jackets, and contacting finance companies.
  • - Handle auction sales, dealer registration, and appraisal lane purchases, ensuring accurate collection of titles and signatures for documentation.
  • - Manage multiple pay types, including cash management, fund distribution, deposit preparation, and safe handling with a focus on security and loss prevention.
  • - Process DMV paperwork, facilitating vehicle title and registration for customers post-sale.
  • - Mentor and train new Business Office Associates and support other departments on Business Office processes and procedures

Timeline

Customer Specialist

Carmax
02.2021 - Current

Similar Profiles

CREATE PROFILE
Kimberly Artiga