Kimberly Fonseca
El Paso
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Zookeeper (floater area 1 & 3)
El Paso Zoo
01.2024 - 01.2025
- In charge of animal husbandry. Maintained animal holding’s cleaned, disinfected and safe for the animals. Prepared special diets, daily enrichment and administered medication if necessary to the animals in charge. Assisted zoo staff with animal projects. Reported animal injuries, illness, or wellbeing to veterinary staff. Assisted veterinary staff with annual examinations, treatments and/or medical procedures, such as animal restraining. Filled in daily reports sheets such as temperature charts, diet consumption, animal behavior, enrichment likeness. Answered questions to the general public regarding zoo animals. Reported animal welfare on a daily basis on a daily keeper record, and on ZIMS (data base). Worked closely with grounds and (landscaping maintenance), and facilities (construction) coworkers.
Retail Sales Representative
Metro by T-mobile
12.2022 - 01.2024
- Provided excellent customer service to clients by engaging them in friendly conversations. Guided customers purchase of phone devices, and/or services by explaining phone plans, and features, according to the client needs. Assisted customers with devices troubleshooting, questions, and concerns regarding phone services, both at the store and by phone. Worked in collaboration with several coworkers and along with the customer service department. Adapted well when changed to different work locations. Properly operated the cash register. Reported work situations and concerns to the manager when it was required. Maintained work areas organized and as clean as possible.
USDA (FSA)
County Program Technician
11.2020 - 05.2021
- Responsible for USDA Farm programs. Cordially engaged farmers in conversations over the phone, and in a face to face manner. Assisted farmers with applications to government programs. Assisted farmers with program requirements, eligibility, deadlines and also translated information for non-english speakers when necessary. Efficiently multitasked by answering and redirecting phone calls, emails and regular mails of FSA. Utilized numerous web-based programs to process automated forms, records, and farmers data. Worked on clerical duties upon supervisor request.
United States Forest Service
Wildlife Technician
05.2020 - 10.2020
- Participated in and assisted with the preparation and organization of the 25th Annual Youth Fishing Day by seeking donations, greeting the public, signing in participants, sorting raffle tickets and prizes, performing face painting to children of different ages, and by serving as an event photographer. Also took part in the annual Peace Village Camp through outreach and education concerning wildlife and jobs with the USFS. Produced final reports for MSOs (including cave owls), sensitive plants, salamanders, small mammals, and the youth fishing day.
Education
B.S. - Biology, Minor in Wildlife Sciences
New Mexico State University
Las Cruces, NM05.2020
Skills
- Adaptability
- Data Entry
- Responsibility
- Team Worker
- Valid Driver’s License
- Customer Service
LANGUAGES:
ENGLISH & SPANISH
Timeline
Zookeeper (floater area 1 & 3)
El Paso Zoo
01.2024 - 01.2025
Retail Sales Representative
Metro by T-mobile
12.2022 - 01.2024
USDA (FSA)
County Program Technician
11.2020 - 05.2021
United States Forest Service
Wildlife Technician
05.2020 - 10.2020
B.S. - Biology, Minor in Wildlife Sciences
New Mexico State University