Summary
Overview
Work History
Education
Skills
References
Roles And Responsibilities
Timeline
Generic

Kimberly Himour

Bahia De Banderas

Summary

Looking for a job in customer service. I am experienced in delivering excellent customer service, demonstrating a strong work ethic, and reliability in various roles. Proven ability to communicate effectively, both verbally and in writing, while maintaining professionalism in all interactions. Skilled in fostering positive relationships with customers through empathetic listening, and a positive attitude, contributing to a collaborative team environment. Well-organized, self-motivated, and capable of managing individual tasks while also thriving in team settings.

Overview

7
7
years of professional experience

Work History

Slot Technician

Living Sky Casino
09.2023 - 02.2024
  • Explained game features to potential customers, successfully attracting new players.
  • Provided technical support for gaming devices and account issues.
  • Facilitated jackpot payouts for patrons, ensuring prompt service.
  • Resolved slot machine tilts and bill jams to maintain operational efficiency.
  • Delivered exceptional customer service during face-to-face interactions.
  • Collaborated with team members to enhance workplace productivity.

Care Aid

Autumn House
01.2023 - 05.2023
  • Supported daily living activities, including serving meals and assisting with bathing and grooming.
  • Conducted routine checks on patient vitals, including blood pressure and heart rate.
  • Administered medications according to nursing staff or physician directives.
  • Recorded accurate food intake and output measurements in patient charts.
  • Observed and reported unusual symptoms to charge nurse for timely intervention.
  • Responded to patient call signals promptly, addressing needs efficiently.
  • Documented patient information and communicated updates to interdisciplinary care team.

Cashier

Urban Cellars
05.2022 - 07.2022
  • Processed customer payments efficiently using cash register and POS system.
  • Scanned merchandise to ensure accurate totals during transactions.
  • Conducted cash drawer counts at shift start for accuracy verification.
  • Issued change and receipts promptly during payment processing.
  • Assisted customers with product inquiries and recommendations.
  • Organized displays and replenished merchandise to enhance store appearance.
  • Answered phone inquiries to address customer questions and order requests.
  • Executed opening and closing procedures, including cash reconciliation and deposit preparation.

Cage Cashier

Living Sky Casino
07.2019 - 08.2020
  • Processed payments for chips, tokens, and cash transactions efficiently.
  • Executed opening and closing duties, including counting money drawers and verifying floats.
  • Cashed out employee tips and collaborated with slot technicians to facilitate jackpot payouts.
  • Adhered to strict security protocols for handling large sums of money.
  • Prepared balance sheets in compliance with gaming standards and internal controls.
  • Counted and verified cash amounts at shift start, balancing funds prior to shift close.
  • Resolved customer disputes related to cage transactions through effective service assistance.
  • Provided excellent customer service.
  • Greeted customers and addressed inquiries regarding services promptly.

Care Aid

The Meadows
05.2017 - 07.2019
  • Delivered exceptional customer service by demonstrating strong interpersonal skills.
  • Assisted residents with daily living activities to enhance quality of life.
  • Prepared nutritious meals tailored to individual dietary needs.
  • Developed and assessed personalized care plans based on client requirements.
  • Provided companionship to elderly or disabled patients, fostering emotional support.
  • Maintained cleanliness of clients' environments through regular cleaning and laundry tasks.
  • Observed and reported changes in clients' physical conditions and behaviors for timely interventions.
  • Engaged clients in activities like card games and crafts to promote mental stimulation.

Education

Continuing Care Assistant Program -

Great Plains College
Swift Current
05.2019

Highschool Diploma -

Balcarres Community Highschool
Balcarres, Saskatchewan
06-2007

Skills

  • Punctual and reliable
  • Excellent customer service
  • Strong work ethic
  • Excellent interpersonal skills
  • Self-motivated and well organized
  • Enjoys both individual and team atmospheres
  • Excellent verbal and written communication skills
  • Confident and professional
  • Empathetic listener
  • Positive attitude

References

  • Tayler Hall, Manager, Autumn House, 306-750-8266
  • Wendy Johnson, General Manager, Urban Cellars, 306-587-7559
  • Sherri Larson, Cage Manager, SIGA Living Sky Casino, 306-778-5759
  • Misty Mcintosh, Manager, Canadian Tire, 306-375-7228

Roles And Responsibilities

  • Demonstrated excellent customer service and interpersonal skills.
  • Caring for residents.
  • Assist with Daily Living Activities.
  • Dispensed medications to residents.
  • Prepared nutritious meals.

Timeline

Slot Technician

Living Sky Casino
09.2023 - 02.2024

Care Aid

Autumn House
01.2023 - 05.2023

Cashier

Urban Cellars
05.2022 - 07.2022

Cage Cashier

Living Sky Casino
07.2019 - 08.2020

Care Aid

The Meadows
05.2017 - 07.2019

Continuing Care Assistant Program -

Great Plains College

Highschool Diploma -

Balcarres Community Highschool

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Kimberly Himour