Kimberly Alejandra Pacheco Carranza

• Complete account reviews across multiple global markets for KYC/KYB workflows.

• Educate customers through appropriate communication channels (via email) whilst being clear and concise on KYC/KYB requirements.

• Work assigned queues, emails, service requests, as well as other CIP related items daily.

• Ensuring that Anti Money laundering regulations are adhered to and monitor account activity accordingly.

• Provide feedback to management regarding necessary changes and updates including policies, upgrades, and potential workflow changes.

• Support function tasks when applicable e.g. Kana Emails, Faxes, Global Name Change and PET.

• Respond to customer KYC/KYB and other CIP inquiries via e-mail in an efficient and effective manner.

• Keep up to date on applicable regulations and utilize good decision-making skills in the application of those regulations.

• Always maintain professionalism in your interactions with PayPal personnel and customers.

• Ensure customers are compliant with PayPal Policy as defined in PayPal’s Terms of Use.

• Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.

• Ensuring that Anti Money laundering regulations are adhered to and monitor account activity accordingly.

• Ensure customers are compliant with PayPal Policy as defined in PayPal’s Terms of Use.

• Complete holistic reviews to ensure that risk factors are being mitigated

• Sorted payments into batches by segmenting each payment by business unit and scanning into database.
• Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
• Handled account payments and provided information regarding outstanding balances.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Reconciled accounts receivable to general ledger.