KIMBERLY MICHELL JUAREZ DUEÑAS
Tecnico
Jalisco
Summary
Warm and friendly attitude. Skilled in conflict resolution. Team builder who is very attentive to needs, punctual problem solver and avid multitasker.
Overview
5
5
years of professional experience
Work History
VIP Lounge Server
Grupo Aeroportuario Del Pacifico
12.2024 - Current
- Supported colleagues during busy shifts, demonstrating strong teamwork skills.
- Maintained a clean and welcoming environment for guests, ensuring top-notch presentation of the VIP lounge.
- Maximized revenue opportunities by upselling premium products and services when appropriate.
- Improved efficiency by assisting with inventory management tasks such as ordering supplies and tracking usage patterns.
Secretary's Assistant
CCSI
09.2024 - 10.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Service Representative
AT&T
04.2024 - 09.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Analyst
Avnet
03.2022 - 03.2024
- Resolution of the commercial needs of clients assigned for special sales
- Use of computer tools to expand communication with customers
- Follow-up on orders and sales operations carried out by email or online platform
- Follow-up of care until the case is closed
Sales Supervisor
Teleperformance
07.2020 - 03.2022
- Recruitment and training of sales personnel and commercial technical representatives
- Planning of sales objectives and commercial campaigns
- Application of business strategies to attract customers
- Review and analysis of sales indicators to evaluate results
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Education
High School Finished - undefined
Colegio de Estudio Científicos y Tecnológicos del Estado de Jalisco (CECyTEJ), Plantel Guadalajara Parque Solidaridad - Guadalajara
Business psychology Pending - undefined
Tecmilenio
Skills
Problem Solving Skills
Critical Thinking Skills
Flexibility
Communication Skills
Teamwork
Additional Information
SAP & POWER BI experience
Timeline
VIP Lounge Server
Grupo Aeroportuario Del Pacifico
12.2024 - Current
Secretary's Assistant
CCSI
09.2024 - 10.2024
Customer Service Representative
AT&T
04.2024 - 09.2024
Customer Service Analyst
Avnet
03.2022 - 03.2024
Sales Supervisor
Teleperformance
07.2020 - 03.2022
High School Finished - undefined
Colegio de Estudio Científicos y Tecnológicos del Estado de Jalisco (CECyTEJ), Plantel Guadalajara Parque Solidaridad - Guadalajara
Business psychology Pending - undefined
Tecmilenio
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