Kinshuk Acharya
Guadalajara
Summary
Strategic IT Delivery & Operations Leader with 14+ years of experience overseeing multi-million-dollar technology programs across LATAM, North America, and APAC. Proven record in delivery management, client engagement, and P&L ownership, consistently exceeding financial, operational, and quality targets. Adept at building executive client relationships, managing delivery centers, and leading cross-functional teams of 500+ in agile and hybrid environments. Recognized for driving 500% revenue growth, digital transformation initiatives, and global delivery excellence. Multilingual in English, Spanish, Hindi, Bengali, and Punjabi.
Experienced with leading large-scale delivery projects and coordinating cross-functional teams to achieve objectives. Utilizes strategic planning and resource management to drive project success. Track record of fostering team collaboration and maintaining high client satisfaction.
Professional in delivery sector with robust history of managing complex projects and ensuring client satisfaction. Known for collaborative approach and achieving outstanding results through effective team management. Recognized for adaptability and strong problem-solving skills.
Overview
15
15
years of professional experience
Work History
Delivery Head – Mexico Manufacturing Accounts
Tata Consultancy Services (TCS)
04.2022 - Current
- Lead delivery for manufacturing customers in Mexico, ensuring strategic alignment with business goals, budget adherence, and client satisfaction.
- Drive P&L performance, risk management, and operational governance while leading cross-border delivery teams.
- Directed delivery operations for a major business unit across LATAM, managing $25M+ recurring revenue portfolio.
- Oversaw project managers and 500+ resources, ensuring contract compliance, milestones, and deliverables met client expectations.
- Delivered 500% growth in revenue and resources within 6 months.
- Partnered with C-level executives in LATAM, India, US, and Canada to strengthen relationships and improve client satisfaction.
- Implemented digital transformation and benchmarking initiatives, improving delivery efficiency and profitability.
- Improved delivery efficiency by streamlining processes and implementing best practices.
- Prepared and reported project metrics needed for various risk groups.
Nearshore Delivery Manager
Tata Consultancy Services (TCS)
11.2020 - 04.2022
- Managed multi-client delivery portfolio, driving operational excellence and customer commitments.
- Directed global application development and infrastructure projects, ensuring quality, risk mitigation, and on-time delivery.
- Led business development and sales support, expanding accounts across LATAM.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
Account Manager
Tata Consultancy Services (TCS)
10.2019 - 11.2020
- Managed accounts generating $3M+ annual revenue, improving customer satisfaction and retention.
- Delivered proactive account planning to mitigate risks and enhance profitability.
- Developed executive-level client presentations to showcase business value and competitive differentiation.
Oracle HCM Consultant & ETL Developer
Tata Consultancy Services (TCS)
12.2010 - 11.2020
- Developed solutions in Oracle HCM, PL/SQL, Unix, and Informatica for global clients.
- Led team of 15 engineers delivering HR & payroll technology solutions.
- Improved system performance and documentation, enhancing operational controls.
Program Manager
Tata Consultancy Services (TCS)
04.2018 - 09.2019
- Oversaw 15 concurrent projects worth $5M+ annually, ensuring alignment with ROI and client expectations.
- Conducted risk management assessments and implemented corrective strategies.
- Partnered with sales and operations leaders to define business roadmaps.
Nearshore Project Manager – Global Payroll Implementation
Tata Consultancy Services (TCS)
02.2014 - 04.2018
- Managed payroll data delivery for 120K+ employees across 100+ countries.
- Drove Six Sigma-based process improvements, identifying cost-saving opportunities.
- Controlled project financials, compliance dashboards, and cross-team collaboration.
Education
Bachelor of Engineering - Computer Science
Sant Longowal Institute of Engineering And Technology
07-2010
Skills
- Strategic Leadership & Business Alignment
- Multi-Project & Program Management (Agile/Waterfall)
- P&L Management & Financial Oversight ($25M portfolios)
- Client Relationship & Executive Stakeholder Management
- Global Team Leadership & Talent Development (500 FTEs)
- Risk & Compliance Management
- Digital Transformation & Process Optimization
- Sales, Solution, Transitions and Stabilization
- Governance
- People management
- Operational excellence
- Customer focus
- IT infrastructure
- Sales support
- Digital transformation
- Service delivery
- Artificial intelligence integration
- Project scheduling
Websites
Languages
English (Fluent)
Spanish (Fluent)
Hindi
Bengali
Punjabi
Timeline
Delivery Head – Mexico Manufacturing Accounts
Tata Consultancy Services (TCS)
04.2022 - Current
Nearshore Delivery Manager
Tata Consultancy Services (TCS)
11.2020 - 04.2022
Account Manager
Tata Consultancy Services (TCS)
10.2019 - 11.2020
Program Manager
Tata Consultancy Services (TCS)
04.2018 - 09.2019
Nearshore Project Manager – Global Payroll Implementation
Tata Consultancy Services (TCS)
02.2014 - 04.2018
Oracle HCM Consultant & ETL Developer
Tata Consultancy Services (TCS)
12.2010 - 11.2020
Bachelor of Engineering - Computer Science
Sant Longowal Institute of Engineering And Technology
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