Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alberto Carreon Hernandez

San Luis Potosí, San Luis Potosí

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Representative

Tp Teleperformance
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Field Engineer

Dynamic Communications
03.2019 - 07.2023
  • Monitored construction methods and installations, inspection and testing processes.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
  • Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.

Service Desk Agent

Aluprint
02.2018 - 03.2019
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.

Education

Bachelor in Telematic - Telecommunications

Universidad Politecnica De San Luis Potosi
San Luis Potosí, San Luis Potosí, Mexico
06-2019

Skills

  • Effective call management
  • Active listening
  • Client engagement
  • Microsoft Office Suite
  • Documentation and reporting skills
  • Multitasking and organization
  • Adaptability and flexibility

Certification

  • Microsoft Certified Application (Word, Power Point, Excel)


Timeline

Customer Representative

Tp Teleperformance
09.2023 - Current

Field Engineer

Dynamic Communications
03.2019 - 07.2023

Service Desk Agent

Aluprint
02.2018 - 03.2019

Bachelor in Telematic - Telecommunications

Universidad Politecnica De San Luis Potosi

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Alberto Carreon Hernandez