Kristen Huynh
Bend
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Nail Technician, Owner
Polished Nail Salon
11.2021 - Current
- Purchased and rebranded local salon: Perfect Nails
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Responded to customer requests and concerns about gel application and nail art designs.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Collaborated with other members of salon staff to provide amazing client experience.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Nail Technician, Manicurist
Perfect Nails
07.2020 - 11.2021
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Registered customer information on database to enable tracking history and maintain accurate records.
Lead Medical Assistant/Dermatology Technician
Central Oregon Dermatology
01.2017 - 07.2021
- Assisted physician in performance of dermatological procedures, in office surgeries and examinations
- Responsible for each patients entire chart note
- Performed a variety of clinical procedures as designated and supervised by the dermatologist
- Conducted patient medical history review and updated dermatologist prior to doctor’s examination
- Prepared patient medical specimens for laboratory testing submission -Provided patient follow- up consultations and answered frequent questions -Ensured complete documentation in patient records following examinations, calls or procedures
- Contacted patient with laboratory test results and advised of doctor recommendations
- Head of biologic injections/patient care -Interviewed several MA’S for a position
- Set up and break down of lab including sterilizing and wrapping packs
- Attended continuing education and updated certificates.
- Called and faxed pharmacies to submit prescriptions and refills.
Ophthalmic Technician
Summit Family Eye-care
01.2014 - 01.2017
- Take measurements and tests that provide the doctor with information needed to arrive at a diagnosis and to prescribe treatment
- History taking, visual acuity measurements, refractometry, Tonometry, measure pupil size, visual fields testing, retinal screening, assist with contact fitting and patient instruction, prepare and assist with in-office procedures
- Insurance billing
Ophthalmic Tech/ Optician
Preferred Optical
05.2014 - 12.2014
- Bill insurance companies to maintain profitability of the company
- Handle payment postings and eligibility calls as well as interact with the public
- Measure pupillary distance, and optical centers of eyes, using measuring devices
- Work with Insurances, verify and billing insurance.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Ophthalmic Tech, Wal-mart Vision Center
08.2010 - 05.2014
- Measure pupillary distance, and optical centers of eyes, using measuring devices
- Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands and also repair frames
- Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
- Maintain records of customer prescriptions, work orders, and payments
- Recommend specific lenses, lens coatings, and frames to suit client needs
- Instruct clients in how to wear and care for eyeglasses
- Determine clients' current lens prescriptions, when necessary, using lenso or lens analyzers and clients' eyeglasses
- Show customers how to insert, remove, and care for their contact lenses
- Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist
- Order and purchase frames and lenses
- Perform administrative duties such as tracking inventory and sales, and submitting patient insurance information
- I do billing for the Doctors exams and also pretest patients using a refractor, tonometer, peripheral field test, perform retinal scans on patients as well
- Received Employee of the Month award for customer satisfaction and sales benefit to the Company for the last 9 quarters running out of 5 total representatives.
Child Care provider
11.2009 - 08.2010
- Maternity leave to stay home with my son.
Customer Service Representative
Call Center T-Mobile
12.2008 - 11.2009
- Assist customers with billing inquiries
- Provide customer service with troubleshooting phones and working to reduce churn (customers that leave T-Mobile for another carrier)
- Scored 95% on call quality reviews done by a Senior Rep that was conducted weekly
- Skills
- Administrative skills, completing patient records after exams and test results, entering data for medical test results, processing insurance forms, reconciling co payments, recording medical histories, resolving billing problems, scheduling appointments, screening sales reps
- Handling correspondence, billing and bookkeeping, Microsoft excel, Microsoft word
- Accuracy, active listening, adaptability, detail orientation, empathy, multitasking, organizational, prioritizing, problem solving, teamwork
- Thrive in fast paced environment
- Personable yet professional demeanor
- Medical terminology fluency
- Professional REFERENCES
- Doctor Raymond Hardy, Optometrist and Direct-Reporting Boss, MD/OD, 541-604-0393
- Pam Coney, Registered Nurse, Redmond OR
- 541-350-8552
- Ba (Brian) Huynh Owner/operator perfect nails 503-575-5297 j
- Page
Education
Central Oregon Community College
Skills
- Sales Leadership
- Verbal and Written Communication
- Hiring and Staffing
- Investor Relations
- Coaching and Mentoring
- Business Planning
- Staff Management
- Profit and Loss Analysis
- Client Service
- Business Administration
- Product Branding
Timeline
Nail Technician, Owner
Polished Nail Salon
11.2021 - Current
Nail Technician, Manicurist
Perfect Nails
07.2020 - 11.2021
Lead Medical Assistant/Dermatology Technician
Central Oregon Dermatology
01.2017 - 07.2021
Ophthalmic Tech/ Optician
Preferred Optical
05.2014 - 12.2014
Ophthalmic Technician
Summit Family Eye-care
01.2014 - 01.2017
Ophthalmic Tech, Wal-mart Vision Center
08.2010 - 05.2014
Child Care provider
11.2009 - 08.2010
Customer Service Representative
Call Center T-Mobile
12.2008 - 11.2009
Central Oregon Community College
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