Krystal A Sinclair
Summary
Talented floor manager driven to optimize procedures and maximize team performance with exceptional leadership and problem-solving abilities. Excellent communicator and strategic planner with adaptable approach. Bringing expertise and several years' experience.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Floor Manager
El Nibble Nook
West Bloomfield Township
08.1998 - Current
- Supervised daily operations and staff activities in a fast-paced dining environment.
- Trained and mentored new employees on service standards and restaurant procedures.
- Developed schedules for staff shifts to optimize coverage and maintain efficiency.
- Resolved customer complaints promptly to uphold service quality and satisfaction.
- Maintained a safe, clean and organized floor environment.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Assigned tasks to team members in accordance with their skillset.
- Participated in meetings with upper management to discuss progress reports or operational updates.
Education
Bachelor of Science - Geographical Information Studies
Central Michigan University
Mount Pleasant , United States 08.1999 - 05.2004
Skills
- Staff scheduling
- Employee training
- Customer service
- Operational management
- Reconcile bar drawers and server reports
- Operate many different POS systems
Timeline
Bachelor of Science - Geographical Information Studies
Central Michigan University
08.1999 - 05.2004
Floor Manager
El Nibble Nook
08.1998 - Current