SQL
Karen Torres
Environmental Systems
CDMX
Summary
I am an advocate for clean energy with 5 years of experience in the solar industry. My primary goal is to contribute to a sustainable future through innovative solutions and environmental technology.
As a solar energy professional, I have gained proficiency in designing, installing, and commissioning photovoltaic systems, striving to embody the spirit of taking action in my work. I approach challenges with a positive and enthusiastic attitude, aiming to find practical solutions.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Approvals Analyst
Bright Exchange
Mexico City
06.2021 - Current
- 98% of post-approval tickets assigned were resolved within SLA for four Qs in a row
- 99% of top priority documents were reviewed within SLA for five Qs in a row
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Excellent communication skills, both verbal and written
Operations and Maintenance Analyst
Bright Exchange
Mexico City
09.2020 - 06.2021
- Coordination and implementation of the preventive maintenance program for installed systems, reaching an average of 100 systems monthly
- Optimization of the consumption/system increase process from 8 months to 48 hours
- Creation of a process for consumption increase preventative diagnosis
- Follow up on 100% of assigned tickets within 24 hours
- Creation of a process to reduce underproduction vs design rate from 5.4% in Q3 to 3% in Q4
- Creation of a process to gather 100% of serial numbers of modules, inverters, and monitors of the whole portfolio by Nov 2021
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Adaptable and proficient in learning new concepts quickly and efficiently
Customer Enjoyment Analyst
Bright Exchange
Mexico City
11.2018 - 09.2020
- Highest satisfaction rate from 2019 to 2020
- Reduction of interconnection backlog from 362 to 0
- Average of 129 successful interconnections with CFE monthly
- Learned and adapted quickly to new technology and software applications
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Customer Enjoyment Inter
Bright Exchange
Mexico City
05.2018 - 11.2018
- Reduction of interconnection backlog with CFE from >500 to 362
- Resolving CFE inquiries with receipt correction within one day
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Delivered services to customer locations within specific timeframes
- Worked well in a team setting, providing support and guidance
Education
Environmental Systems Engineering
Instituto Politécnicon Nacional
Mexico City 08.2016 - 01.2021
Skills
Attention to Detail
Software
Timeline
Approvals Analyst
Bright Exchange
06.2021 - Current
Operations and Maintenance Analyst
Bright Exchange
09.2020 - 06.2021
Customer Enjoyment Analyst
Bright Exchange
11.2018 - 09.2020
Customer Enjoyment Inter
Bright Exchange
05.2018 - 11.2018
Environmental Systems Engineering
Instituto Politécnicon Nacional
08.2016 - 01.2021
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