A growth opportunity such for personal and profecional experiance
Kye Steven Branter
Steven
Ecatepec De Morelos
Summary
- Personable Call Center professional skilled in encouraging staff to quickly resolve issues to build loyal customer base. Proven history of setting challenging team goals to drive performance and assess improvement opportunities. Driven to coach and train new employees to deliver superior service, while implementing procedures to increase productivity and customer satisfaction.
- Personable and driven, bringing extensive knowledge of customer service operations and team coordination. Possesses strong communication and problem-solving skills, with focus on improving team performance and customer satisfaction. Dedicated to fostering environment of accountability and growth to achieve exceptional customer experiences.
- Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Bilingual with advanced-level skills in English and Spanish .
Overview
10
10
years of professional experience
2
2
Languages
Work History
Call Center Team Leader
Kohl's
08.2023 - Current
- Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
- Prioritized team and individual goals to effectively achieve business objectives.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively while maintaining excellent attention to detail.
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Coached and mentored team members for improved performance, resulting in increased call handling efficiency and reduced wait times.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Bartender
Stereo Bar Mallorca
01.2018 - 10.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Restaurant Waiter
Hotel Samos
01.2015 - 04.2017
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
High School Diploma -
Inea
Ciudad De Mexico 05.2001 -
Skills
Customer service
Customer relationship management
Call control
Data entry
Information tracking
Customer service focus
Reporting skills
Report writing
Coaching and mentoring
Beverage preparation
Payment processing
Interests
Reading
In my free time i tend to read books the scenarios of these books it to for motivation such as a better life style . The books i read an highly recommend is " Atomic Habits, The 5 A.M club. The 80/20 principle"
Timeline
Call Center Team Leader
Kohl's
08.2023 - Current
Bartender
Stereo Bar Mallorca
01.2018 - 10.2022
Restaurant Waiter
Hotel Samos
01.2015 - 04.2017
High School Diploma -
Inea
05.2001 -
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