LAMA LAHOUD

Area of Responsibility: Consular Agency of Canada - Puerto Vallarta covering the State of Jalisco - Pacific Coast; State of Nayarit and the State of Colima.

• Streamline program management of consular, emergency, passport, and citizenship services, resulting in continuously improved internal tools, methods, and procedures.
• Demonstrate strong leadership skills and handle complex, high-profile consular cases with legal and ethical considerations, making informed decisions and taking effective actions.
• Built and maintain robust partnerships with key stakeholders and internal partners, effectively managing challenges and emergencies, such as the COVID-19 pandemic.
• Successfully lead and mentor a team of three staff, imparting coaching and guidance to enhance team member performance and goal achievement.
• Proactively identify and assess safety and security risks and trends through comprehensive analysis, presenting actionable recommendations to upper management to mitigate potential threats, and contribute to the evaluation and improvement of internal initiatives and procedures.
  

Temporary Duty

• Achieved a significant impact on consular and passports operations by efficiently managing the transition and reducing client requests backlog by 80%.
• Contributed specialized knowledge and established practices, resulting in improved service delivery and enhanced efficiency.

• Demonstrated strong collaboration skills by partnering with local, and international stakeholders to implement and support programs that improved social, economic, and community development for both host and refugee communities.
• Negotiated project proposals with implementing parties and ensured alignment with governmental strategy.
• Influenced project planning and proposal process by contributing to the preparation and revision of crucial documents such as concept papers, MOUs, and TORs. Used research findings to create innovative content and tools, and generated reports to support decision-making, enabling the Ministry to allocate resources efficiently and manage the program effectively.
• Conducted regular operations reviews and recommended improvements to meet changing program and management demands.
• Determined staffing plans to achieve program goals and objectives, and played a role in hiring new staff.
• Demonstrated strong crisis management skills by leading field visits to refugee camps, working with first responders, and local and international partners to resolve conflicts and improve delivery of essential services to those in need.
  

Project: Proyecto de Fortalecimiento de la Competitividad de las Empresas Asociativas Rurales

• Co-designed and co-wrote a gender equality action plan that resulted in the establishment of a gender equality committee within a local coffee cooperative, ensuring representation and inclusive management practices.
• Created and designed a practical, evidence-based guide for gender mainstreaming within the project, which was later integrated into other projects.
• Successfully co-designed co-led impactful workshops and presentations on gender equality raising awareness and building the capacity of coffee producers and other participants.
• Provided technical support for the needs assessment, monitoring, and evaluation of gender equality activities, leading to the timely and efficient achievement of project deliverables and outcomes.
  

• Organized the 8th African Excellence Week Conference with the theme "Becoming Actors of African Economic Revival". Developed a comprehensive agenda, secured funding through visibility plans, managed communications, attracting top speakers, including government officials and business leaders, resulting in successful event.

• Received Chair of Leadership in Education – Women and Organizations's Scholarship
• Received Managers Without Borders (MSF)'s Scholarship
• Member of the Executive Committee of the 11th Edition of the Carrefour de la Coopération