Summary
Overview
Work History
Education
Skills
Academic Training
It Experience
Personal Information
Timeline
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Lapeine Godson

Lapeine Godson

Tech Support
Santiago of Querétaro

Summary

Inspiring Professor brings advanced teaching skills and department leadership experience. Goal-oriented to advance department, improve teaching and modernize courses. Extensive background in research and university fundraising.

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Teacher

U.A.Q, Universidad Autónoma de Querétaro
01.2023
  • Company Overview: Website not provided
  • Teaching of the subject of English, from basic level to advanced level
  • Teaching the subject of French, from basic level to advanced level
  • Website not provided

Technical Support Executive

CompuCom
10.2023 - Current
  • Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
  • Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Increased customer satisfaction ratings to 100%.

Teacher

UNIQ, International University of Querétaro
01.2022 - 01.2023
  • Company Overview: Website not provided
  • Teaching of the subject of English, from basic level to advanced level
  • Teaching the subject of French, from basic level to advanced level
  • Website not provided

CENTER PLUS HAITI S.A.
01.2017 - 01.2018
  • Company Overview: Outsourcing and Offshoring Consulting
  • To Get Closer To your Clients
  • Customer care, customer service, opening and closing account management, problem solving, complaints management, request for information, customer loyalty
  • Outsourcing and Offshoring Consulting
  • To Get Closer To your Clients

Education

Licentiate - theology

ECOLE DES SCIENCES THEOLOGIQUE D'HAITI

Training - Legal Sciences and psychology

SCHOOL OF LAW AND ECONOMICS

Computer systems engineering - undefined

TECHNOLOGY INSTITUTE OF QUERETARO
Santiago de Querétaro, Qro
01.2020 - Current

Skills

Windows Word

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Academic Training

  • Ecole des Sciences Theologique d'Haiti, Licentiate in theology, Delmas 28, Port-au-Prince, Haiti
  • School of Law and Economics, Training in Legal Sciences and psychology, Gonaïves, Haiti
  • Technology Institute of Queretaro, Computer systems engineering, Av. Tecnológico s/n, Centro, Santiago de Querétaro, Qro, 76000, 08/01/20, Ongoing

It Experience

Windows Word, Excel, PowerPoint, Zoom, Google Meet, Webex, Microsoft Teams, Java, C++, Python, ServiceNow, Twilio Flex,Remote Support Portal Bomgar,Genesys, Amazon App,Citrix Gateway, Outlook.

Personal Information

  • Available: Availability to travel /or change residence. And drive long distance.
  • Age: 30
  • Health Status: Good, received the Cansino and Moderna vaccine against COVID 19.
  • Nationality: Haitian
  • Marital Status: Married

Timeline

Technical Support Executive

CompuCom
10.2023 - Current

Teacher

U.A.Q, Universidad Autónoma de Querétaro
01.2023

Teacher

UNIQ, International University of Querétaro
01.2022 - 01.2023

Computer systems engineering - undefined

TECHNOLOGY INSTITUTE OF QUERETARO
01.2020 - Current

CENTER PLUS HAITI S.A.
01.2017 - 01.2018

Training - Legal Sciences and psychology

SCHOOL OF LAW AND ECONOMICS

Licentiate - theology

ECOLE DES SCIENCES THEOLOGIQUE D'HAITI
Lapeine GodsonTech Support