Lapeine Godson
Tech Support
Santiago of Querétaro
Summary
Inspiring Professor brings advanced teaching skills and department leadership experience. Goal-oriented to advance department, improve teaching and modernize courses. Extensive background in research and university fundraising.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Teacher
U.A.Q, Universidad Autónoma de Querétaro
01.2023
- Company Overview: Website not provided
- Teaching of the subject of English, from basic level to advanced level
- Teaching the subject of French, from basic level to advanced level
- Website not provided
Technical Support Executive
CompuCom
10.2023 - Current
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Increased customer satisfaction ratings to 100%.
Teacher
UNIQ, International University of Querétaro
01.2022 - 01.2023
- Company Overview: Website not provided
- Teaching of the subject of English, from basic level to advanced level
- Teaching the subject of French, from basic level to advanced level
- Website not provided
CENTER PLUS HAITI S.A.
01.2017 - 01.2018
- Company Overview: Outsourcing and Offshoring Consulting
- To Get Closer To your Clients
- Customer care, customer service, opening and closing account management, problem solving, complaints management, request for information, customer loyalty
- Outsourcing and Offshoring Consulting
- To Get Closer To your Clients
Education
Licentiate - theology
ECOLE DES SCIENCES THEOLOGIQUE D'HAITI
Training - Legal Sciences and psychology
SCHOOL OF LAW AND ECONOMICS
Computer systems engineering - undefined
TECHNOLOGY INSTITUTE OF QUERETARO
Santiago de Querétaro, Qro 01.2020 - Current
Skills
Windows Word
Excel
Power point
Google Meet
Microsoft Teams
Java
C
Python
Team leadership
Course planning
Student data analysis
Student engagement
Critical thinking
Research and analysis
Workshops and seminars
Powerpoint presentations
Syllabus development
Technical reporting
Digital transformation
Project management
IT infrastructure
Information security
Operations improvement
Business process workflow
DBMS
Data integrity
Agile methodology
System integration
Software support
Network troubleshooting
Service level agreements
Hardware troubleshooting
Documentation
Database management
Hardware support
Guest inquiry resolution
Asset management
Academic Training
- Ecole des Sciences Theologique d'Haiti, Licentiate in theology, Delmas 28, Port-au-Prince, Haiti
- School of Law and Economics, Training in Legal Sciences and psychology, Gonaïves, Haiti
- Technology Institute of Queretaro, Computer systems engineering, Av. Tecnológico s/n, Centro, Santiago de Querétaro, Qro, 76000, 08/01/20, Ongoing
It Experience
Windows Word, Excel, PowerPoint, Zoom, Google Meet, Webex, Microsoft Teams, Java, C++, Python, ServiceNow, Twilio Flex,Remote Support Portal Bomgar,Genesys, Amazon App,Citrix Gateway, Outlook.
Personal Information
- Available: Availability to travel /or change residence. And drive long distance.
- Age: 30
- Health Status: Good, received the Cansino and Moderna vaccine against COVID 19.
- Nationality: Haitian
- Marital Status: Married
Timeline
Technical Support Executive
CompuCom
10.2023 - Current
Teacher
U.A.Q, Universidad Autónoma de Querétaro
01.2023
Teacher
UNIQ, International University of Querétaro
01.2022 - 01.2023
Computer systems engineering - undefined
TECHNOLOGY INSTITUTE OF QUERETARO
01.2020 - Current
CENTER PLUS HAITI S.A.
01.2017 - 01.2018
Training - Legal Sciences and psychology
SCHOOL OF LAW AND ECONOMICS
Licentiate - theology
ECOLE DES SCIENCES THEOLOGIQUE D'HAITI