LARISSA NAVARRO MONTALVÁN

Company Overview: Technology company focused on Payments

• Spearhead comprehensive HR support services for North LAC (Mexico, Central America and the Caribbean) encompassing: payroll, performance management, talent cycle, employee & labor relations, wellness initiatives, workforce planning, recruitment, compensation and employee engagement
• Support a population of about 750 employees across 9 markets
• Led HR integration efforts for 2 mergers and acquisitions, ensuring seamless transitions and alignment with company culture
• Develop and execute against strategic initiatives to enhance HR effectiveness and delivery, while deploying HR best practices to business stakeholders, LAC HR colleagues and the global HR community
• Lead a team of 3 HR professionals, providing guidance and support to achieve departmental goals and objectives
• Create & shape the human resources strategy for North LAC Division setting all the pillars and initiatives according to the business drivers and needs and connecting into the regional and global framework
• Serve as a trusted advisor to the company and business stakeholders, providing strategic support and coaching to leaders across the team; member of the Executive Leadership Team for the Division
• Oversee all aspects of the Human Resources management, partnering with key stakeholders across business verticals at large to ensure the timely coordination and execution of plans and activities, including the Talent Acquisition process for the Division, workforce planning assessment, employee relations, compensation and benefits strategy and deployment, organizational design assessment and execution, training and development strategy development and deployment, engagement and culture strategy, performance management, support global mobility assignments; manage & implement employee relations issues, ensuring HR policies and procedures are in place and in compliance with local labor laws and regulations
• Innovate and implement best practices and initiatives to make sure Mastercard´s value proposition attracts top talent, while continuously enhancing the company´s reputation as a best place to work

Company Overview: Startup focused on providing wellness options in a B2B business model

• Led end-to-end HR support services for Mexico, Chile and Argentina, including but not limited to payroll, performance management, talent cycle, employee & labor relations, wellness initiatives, workforce planning, recruitment, compensation and employee engagement
• Collaborated with country managers and leadership team on development, performance management and implementation of global strategy
• Analyzed trends and metrics in partnership with the HR group to develop solutions, programs and policies
• Managed and implemented Performance Management framework for the organization
• Lead workforce planning process, collaborated with Talent Acquisition to define and execute a recruitment strategy for the assigned business units
• Provided recommendations and advice to implement organizational changes or reorganizations as needed
• Provided HR policy guidance and interpretation
• Responsible for leading employee engagement activities as well as creating action plans and timelines to communicate and address results
• Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Partner with the legal department and vendors as needed
• Provided day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention

Company Overview: Financial Services

• Supported various areas as an HR Generalist including Compliance (Financial Crime Compliance & Regulatory Compliance as well as the Remediation Office) and Ombudsman, Global Banking & Markets (Investment Banking), Corporate Banking, IT and Operations areas, Procurement, Change and Project Management, Corporate Real Estate, Global Banking and Markets, Chief Administration and Risk Office
• Managed HR functions for populations ranging from 50-600 employees
• Collaborated with Learning in developing a training curriculum for each area
• Responsible for the annual variable pay process, collaborating with Rewards in implementing the Group guidelines and ensuring the business runs a performance-based approach in the distribution
• Assist in the talent cycle exercise along with the specialist area
• Provide counseling and training to managers on diverse employment related matters
• Led downsizing exercises, collaborating with business leaders to draft new organizational structures and make strategic resourcing decisions that support business continuity and employee well-being

• Managed expatriate population both inbound and outbound throughout the entire cycle of their posting
• Responsible for providing service to a population of over 80 international assignees from all business areas, exclusively the top executive tier of the organization (CEO, General Manager, and others)
• Provided guidance and counsel to the HR generalists on Expatriate Administration policies and their applicability, manage expatriate benefits, contracts, and monitor contract expiration dates to take appropriate action: assignment extension, termination or repatriation to the home country
• Main point of contact for the assignees in providing counseling on expatriate policies and benefit management
• Customer service activities such as housing contracts, coordinating maintenance services for the assignee´s houses, reimbursement of expenses, payment of benefits, assist with queries related to payroll, contract, medical coverage, etc
• Vendor management: shipment and storage, maintenance, real estate agents, tax advisers

• Provided HR support to the different business areas in the bank: IT, Corporate Banking, Personal Financial Services, Compliance, Audit, Procurement, Corporate Real Estate in activities such as recruitment, promotions, development programs, succession planning, training needs, terminations, etc
• Responsible for a population of about 700 employees
• Coordinated recruitment processes at all levels, junior roles such as bank tellers up to senior positions such as Head of a business area
• Re-launched the employee intranet, responsible for the new design, content upload and administration of the portal
• Designed and implemented new initiatives to attract talent: job fairs, internships and graduate programs
• Formed strategic alliance with the top university in the country and launched an internship program
• Managed the bank executives under expatriate contracts: immigration process, housing, benefits management, etc
• As well as aiding the local employees selected for assignment within the Group
• Active participation in the talent identification and selection process
• Created the country´s Expat Benefit Management Handbook so it abided by Group standards but was adapted to the local context
• Participated in downsizing exercises, active collaboration with the Public Affairs and Internal Communications department to draft employee communications

Company Overview: Tourism Sector

• Customer service at the airport; Sale of flight tickets and other services
• Checking and boarding of passengers
• Managed the reservation system, AMADEUS and checking system, LUFTHANSA
• Operated boarding docks; Managed baggage claims
• Tourism Sector