Summary
Overview
Work History
Education
Skills
Timeline
Generic
Laudi Alejandra Razo Calvario

Laudi Alejandra Razo Calvario

.
Tijuana B.C

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Technical Support Representative

Telvista Campestre
04.2025 - Current


  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Costumer Service Representative

Confie
07.2024 - 01.2025
  • Handled a high volume of calls from seniors regarding health insurance coverage, delivering exceptional customer service.

Telephone Operator

BKP MEXICO
11.2019 - 07.2022
  • Handled a high volume of calls daily, effectively selling products and delivering excellent customer service.

Education

High School Diploma -

Colegia Nacional De Educación Profesional Técnica

Odontology

UABC
Tijuana, Baja California, Mexico

Skills

    Information assistance

    Empathy and patience

    Script adherence

    Typing skills

    Call follow-up

    Telephone reception

    Call transferring

    Technical support

    Customer service expert

Timeline

Technical Support Representative

Telvista Campestre
04.2025 - Current

Costumer Service Representative

Confie
07.2024 - 01.2025

Telephone Operator

BKP MEXICO
11.2019 - 07.2022

High School Diploma -

Colegia Nacional De Educación Profesional Técnica

Odontology

UABC

Similar Profiles

CREATE PROFILE
Laudi Alejandra Razo Calvario.