Microsoft Office
Laura Aguilar
Master Of Business Administration
Guadalajara
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Research Assistant
University of Guadalajara
08.2010 - 12.2013
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Translated research findings into actionable recommendations, influencing policy and practice.
- Identified and resolved data discrepancies, ensuring highest level of accuracy in research outcomes.
- Boosted research visibility and impact with publication of findings in prestigious academic journals.
Attorney & Criminal Intelligence Unit Analyst
Public Security of Tlajomulco De Zuñiga
01.2014 - 06.2019
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
Bilingual Technical Support Specialist
Cognizant Corporation
09.2019 - 03.2021
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Streamlined communication between clients and internal teams, facilitating better understanding of technical concerns and requirements.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
Service Desk Analyst
Tata Consultancy Services
03.2021 - 08.2022
- Analyzed IT issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to supervisor.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Compiled and accurately entered data for each customer encounter to record in system.
Business Process Developer
Genpact
3 2023 - Current
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Analyzed processor data and developed insight reports for management review.
- Collaborated with cross-functional teams to design and implement processor improvement strategies.
- Assessed current systems and identified improvement areas to uplift capabilities.
- Developed new processes for increased production capacity and improved product quality.
- Collaborated with cross-functional teams to ensure effective communication and problem resolution throughout the development process.
Education
MBA - Business Administration
University Of Guadalajara
Guadalajara, Mexico 08.2010 - 12.2012
Bachelor´s Degree in Law - Law
University Of Guadalajara
Guadalajara, Mexico 08.2003 - 12.2007
Skills
Research and analysis
Analytical Thinking
Microsoft Office
Teamwork and Collaboration
Data Analysis
Research design
Software
Internet
PDF documents
STATA 111
ERP
CRM
Additional Information
- Accepted article on Labor Reform in Mexico: "Diversity of Employment Contracts and Their Effect on Foreign Direct Investment in the journal Japanese Institute of International Business Law, Inc., Japan, 2013". (ISSN: 0287-7511).
- Co-author of the chapter "Mexico-Japan Cooperation in Environmental Matters: The Case of the Clean Development Mechanism Agreement" in the book *Mexico-Japan Relations in the Context of the Economic Partnership Agreement.* 2014. (ISBN: 978-607-711-231-0).
- Co-author of the chapter "New Legal Measures to Combat Piracy in Mexico and Their Implication in the Relationship with Japan" in the book *Mexico-Japan Relations in the Context of the Economic Partnership Agreement.* 2014. (ISBN: 978-607-711-231-0).
- Translation English to Spanish to the article: "The Subject of Japanese Small and Medium-sized Enterprises (SMEs): Business Succession". 2011. Author: Dr. Tomohiro Kakihara.
- Member of Mexico-Japan Studies Program from University of Guadalajara, 2010-2013.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Beginner (A1)
Certification
Diploma in English Language , Proulex University of Guadalajara
Accomplishments
- Recognition for achieving first place in academic performance in the 2003-2004 generation of Upper Secondary Education at the University of Guadalajara.
- "Mariano Otero" Award for responsibility, dedication, and academic excellence as a Law student during the 2004 "A" at University of Guadalajara.
- Graduated in Law from the South University Center of University of Guadalajara with "Outstanding Academic Performance" distinction in the average option, with a GPA of 94.6.
- Graduated with a Master's degree in Business Administration with a GPA of 91.88.
Additional Training
- "Spelling and Writing Workshop for Research Papers." Conducted at University of Guadalajara.
- "Statistics Course." Conducted at University of Guadalajara.
- "Applied Statistics STATA 11.1 Course." Conducted at University of Guadalajara.
- Participation in the II Symposium on Research Progress with the topic "Institutional Regime for Strengthening the Corporate Administration Structure of Public Limited Companies in Mexico and Japan," at University of Guadalajara.
Timeline
Service Desk Analyst
Tata Consultancy Services
03.2021 - 08.2022
Bilingual Technical Support Specialist
Cognizant Corporation
09.2019 - 03.2021
Attorney & Criminal Intelligence Unit Analyst
Public Security of Tlajomulco De Zuñiga
01.2014 - 06.2019
Research Assistant
University of Guadalajara
08.2010 - 12.2013
MBA - Business Administration
University Of Guadalajara
08.2010 - 12.2012
Diploma in English Language , Proulex University of Guadalajara
09-2005
Certificate for Intensive English Intermediate Course, San Antonio College, Texas
07-2004
Bachelor´s Degree in Law - Law
University Of Guadalajara
08.2003 - 12.2007
Business Process Developer
Genpact
3 2023 - Current
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