Laura Cabrera

Make the project viable for the company, make comparisons and future projections, maximize resources.
manage a team of 10 people setting goals and following them up,
start new projects creating procedures and manuals

Prevent clients going to another timeshare presentation thus protecting the interests of the company and increasing sales.

• Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
• Politely welcomed arriving guests, providing room keys and information on amenities and policies.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Updated customer accounts with add-on room charges, including minibar use and room service bills.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.