Laura Sofia Sarabia Lopez

• Design and development of a prototype in Power Apps to optimize communication flow in the supply chain, integrating the process with outsourcing to ensure complete visibility into internal and external operations. An implementation manual was also developed, detailing the process required to implement the new system, enabling improved communication, and a 15% reduction in wait times over a five-week period.

• Development of an export plan to introduce the brand to the Colombian market. The project consisted of taking the product to Medellín, Colombia, and managing real sales meetings with potential clients to facilitate its entry into the Colombian market.

• Responsible for contacting international clients, recording purchase orders, and analyzing product needs in different countries. Of export documents, order tracking, and customer service in the after-sales process to guarantee a satisfactory experience.

• Performing the following functions: capturing invoices and checking them, updating the customer database, salons, and inventories, among others, making quotes on services, and supporting the coordination of social and business events.

Franchise implementation in San Luis Potosí.

Performing the following functions: searching and selecting suppliers to equip the business, costing the finished product, developing procedures, training staff, supervising, and improving established processes, among others.