Laura Alejandra Brito Cervantes
Master Administrative
Summary
Adept at customer relationship building and problem-solving, I significantly enhanced client satisfaction and retention at Grupo México. Leveraging multitasking abilities and a goal-oriented approach, I spearheaded initiatives that streamlined sales strategies and customer feedback processes, driving substantial business growth.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Commercial Sales Specialist
Grupo México
08.2021 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided ongoing account management support for commercial clients, ensuring high levels of retention and satisfaction.
- Developed long-term relationships with clients, resulting in repeat business and referrals.
- Collaborated with internal teams to ensure efficient delivery of products and services to commercial clients.
- Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
- Negotiated prices, terms of sales and service agreements.
- Organized regular client meetings for discussing progress updates, identifying areas of improvement or growth opportunities within their businesses.
- Managed a diverse portfolio of clients across multiple industries while maintaining a strong focus on individualized solutions for each business''s unique needs.
- Evaluated competitor offerings to inform pricing strategy adjustments that enhanced competitiveness in the market.
- Provided day-to-day support for clients accounts by answering inquiries, checking availability of products and corresponding with customers via email.
- Drafted, submitted and processed sales contracts for orders received.
- Resolved complex contractual issues, balancing client needs with company policies and risk mitigation strategies.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Developed customized contracts tailored to unique client requirements while adhering to company guidelines and legal standards.
- Improved client payment processing by streamlining invoice tracking and implementing efficient payment systems.
- Monitored service after sale and implemented quick and effective problem resolutions.
Commercial Coordinator
Grupo Mexico
08.2018 - 07.2021
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Trained new employees on company-specific invoicing software platforms.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Approval of sales contract in the internal system.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Utilized financial platforms to enter in the system the daily, weekly and monthly prices for the invoicing purposes.
Commercial Administrator
Grupo Mexico
09.2017 - 07.2018
- Entered commercial data into the internal system
- Assisted in monthly financial reporting, providing key insights into outstanding invoices and revenue projections.
- Collaborated with the sales team to ensure accurate and timely billing for all clients.
- Implemented a standardized format for all invoices, improving readability and reducing customer confusion.
- Reconciled discrepancies between purchase orders, delivery documents, and invoices with keen attention to detail.
- Maintained up-to-date client records, enabling prompt and accurate invoicing.
Assistant Administrator
E-Global
02.2016 - 07.2017
- Managed purchasing, stocking and organizing inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Evaluated correspondence, contracts and other business documentation for accuracy.
- Maintained digital databases, physical files and area logs.
- Facilitated successful internal audits by maintaining detailed records of all transactions in accordance with regulatory requirements.
- Developed strong professional relationships with clients and vendors by providing exceptional customer service and timely responses to inquiries.
- Collected, arranged, and input information into database system.
Education
MBA - Business Administration And Management
UNIVERSIDAD TECNOLOGICA DE MEXICO
Atizapan, México, Mexico 05.2001 -
Skills
Customer Relationship Building
Customer Retention
Sales strategy
Customer Satisfaction
Customer feedback
Multitasking
Problem-Solving
Customer Relationship Building
Timeline
Commercial Sales Specialist
Grupo México
08.2021 - Current
Commercial Coordinator
Grupo Mexico
08.2018 - 07.2021
Commercial Administrator
Grupo Mexico
09.2017 - 07.2018
Assistant Administrator
E-Global
02.2016 - 07.2017
MBA - Business Administration And Management
UNIVERSIDAD TECNOLOGICA DE MEXICO
05.2001 -
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