Laura Lizbeth Cepeda Sanchez

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Coordinate available materials and team members to define priorities and determine what will be built based on current demand, ensuring efficient use of resources and timely execution.

Logistics and event organization specialist with experience coordinating staff and vendors. Responsible for supervising setup and ensuring timing and operational details are flawlessly executed. Over 300 weddings successfully coordinated.

• Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
• Oversaw setup and breakdown of wedding decorations and supplies.
• Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
• Developed and adhered to timelines to keep ceremony and reception running smoothly.

• Onboarded and trained new hires in planning services, around 150 people
• Designed and delivered upskill courses to 100% of employees with more than four months of experience
• Created and maintained training materials, including Planner Academy and Upskill content, with quarterly updates
• Delivered weekly training tips to improve planning skills and operational efficiency
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.

• Directed critical supplier meetings to address production needs and ensure recovery plans
• Supported suppliers to prevent production impacts across 15 factories
• Managed real-time decisions to allocate materials to the appropriate facilities
• Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
• Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
• Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
• Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
• Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.

• Ensured the delivery of over 1,000 materials to 8 plants from 43 international suppliers
• Collaborated with suppliers to resolve issues effectively, minimizing operational disruptions
• Utilized English for all communications, both written and verbal
• Collaborated with cross-functional teams to align goals and ensure project success.
• Optimized inventory control, reducing waste and improving costefficiency.
• Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
• Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
• Optimized resource allocation by developing comprehensive project budgets, closely monitoring expenditures throughout project lifecycles.

• Prepared PPAP documentation to ensure compliance with client requirements
• Measured and verified harness components to maintain quality standards
• Worked effectively in fast-paced environments.

• Developed standard worksheets for the engine area, integrating quality processes into daily operator activities
• Improved productivity by implementing real-time quality metrics

• Enhanced quality systems for the autoflex assembly area
• Designed and implemented formats for efficient client complaint analysis
• Trained staff to ensure accurate data input in the autoflex area