Laura Valeria Galindo Quiros
Chula Vista, California,CA
Summary
Dynamic customer service professional with experience at Wells Fargo, recognized for enhancing service satisfaction and improving transaction efficiency. Skilled in conflict resolution and active listening, I consistently deliver outstanding support while adapting to high-pressure environments. Bilingual in Spanish, I effectively engage diverse clientele to foster positive experiences.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo & Company
06.2023 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and resolved issues to enhance service satisfaction.
- Identified opportunities for process improvements, contributing to enhanced efficiency within the branch operations.
- Ensured adherence to security protocols during cash handling and transaction processes to mitigate risks.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
Retail Sales Associate
J Crew Customer Service And Distribution Center
11.2020 - 06.2023
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained organized merchandise displays, ensuring alignment with promotional strategies and brand standards.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Assisted in inventory management by conducting regular stock checks and identifying discrepancies.
- Collaborated with team to achieve sales targets through effective communication and teamwork strategies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Cashier
McDonald's
06.2017 - 05.2020
- Processed customer transactions accurately and efficiently in high-volume environment.
- Monitored inventory levels and restocked supplies as needed to ensure smooth operations.
- Implemented suggestions for improving checkout efficiency, reducing wait times for customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Master of Arts - International Finance
ESNECA
SPAIN06-2021
Bachelor of Arts - International Business
Universidad Autonoma De Baja California
Baja California06-2020
Skills
- Outstanding customer support
- Reliable commitment to tasks
- Polite interactions
- Excellent time management skills
- Active listening skills
- Listening and comprehension
- Conflict resolution techniques
- Spanish speaking
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Teller
Wells Fargo & Company
06.2023 - Current
Retail Sales Associate
J Crew Customer Service And Distribution Center
11.2020 - 06.2023
Cashier
McDonald's
06.2017 - 05.2020
Master of Arts - International Finance
ESNECA
Bachelor of Arts - International Business
Universidad Autonoma De Baja California