Laysha Rodriguez-Munoz
Brownsville
Summary
Hello my name is Laysha Rodriguez, with 3 years of working experience and results-driven management professional with proven ability to lead teams to success. I am able to focus on strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. As well as also known for adaptability and consistently meeting changing organizational needs. I am eager to exhibit my expertise to drive innovation and contribute to the growth of a dynamic organization. I look forward to hearing back from you and would like to thank you in advance for your time.
Overview
4
4
years of professional experience
Work History
Direct Support Professional Supervisor
Rio Grande State Center
12.2022 - Current
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
- Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Collaborated with healthcare providers to coordinate medical appointments for clients, ensuring proper follow-up on treatments and recommendations.
- Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Baker/Owner/Online Business Owner
Laysha's Sweets & Cakes
12.2020 - 12.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Boosted online sales by implementing effective marketing strategies and optimizing website content.
- Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
- Continuously assessed progress towards established business objectives by analyzing financial and performance data, making appropriate adjustments as needed.
- Monitored industry trends to stay ahead of competitors and capitalize on emerging opportunities.
Retail Associate/Costumer Service
Casa Kevin
01.2022 - 11.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Arts - Social Work
Texas Southmost College
08-2025
Skills
- Behavioral support
- Client advocacy
- Incident reporting
- Adaptability and flexibility
- Active listening
- Conflict resolution
- Problem-solving
- Multitasking and organization
- Time management
- Compassionate caregiving
- First aid and safety
- Team collaboration
Languages
Spanish
Native or Bilingual
References
Luis Myers, LVN
(956) 466-9463
Velma Landeros, Home Manager/DSP IV
(956) 244-1419
Juan Ramirez, DSP III
(956) 622-8435
Hector Garcia, Campus Coordinador IV
(956) 594-9181
Rafael Galo Perez, SAP Writer, Campus Coordinador IV
(956) 639-1583
Timeline
Direct Support Professional Supervisor
Rio Grande State Center
12.2022 - Current
Retail Associate/Costumer Service
Casa Kevin
01.2022 - 11.2022
Baker/Owner/Online Business Owner
Laysha's Sweets & Cakes
12.2020 - 12.2022
Associate of Arts - Social Work
Texas Southmost College