Lazaro Gomez
Naucalpan
Summary
Professional driven by passion to learn, being successful for self and family contributing to help others to succeed
Qualified experienced engineer with a 28 years experience demonstrated history of working in the information technology and services industry. Strong professional skilled in TELCO and IT industries.
Support the organizational decision making, particularly with business models, starting with the creation of evidence-based in technology scenarios and data analytic.
Joining at any phase or professional area with update capabilities, innovation, creativity, leadership, negotiation, decision making, management and troubleshooting
Contributing with efficiency program defined for Americas region, and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Director KTSA Technology Engineering & Operations
KPMG Technology Services Americas - KTSA
09.2019 - 10.2023
- Responsible for driving execution of technical strategy and managing a large team of expert, intermediate and junior employees that perform within set technical guidelines and standard operating procedures.
Director Plataformas Digitales
IECISA México
01.2018 - 01.2019
- Leading and maintain current operations and procedural services.
Program Service Delivery Management RLAM
Ericsson Mexico
01.2013 - 01.2018
- Full responsibility regarding global tools deployment across Latin-American region.
Process & Tool Head
Ericsson Mexico
01.2012 - 01.2018
- Create and drive operations across all areas of the organization.
Tools, Databases and Processing Program Management
Ericsson Sweden
01.2011 - 01.2013
- Life cycle management.
Education
MBA - Business Administration And Management
ITAM
CDMX04.2021
Electronic Engineer -
Instituto Politecnico Nacional
01.1996
Skills
- Customer Service Management
- Teamwork and Collaboration
- Excellent Communication
- Written Communication
- Problem Resolution
- Team Building
- Performance and Data Analytic
- Software Development Management
- Business Strategy
Certification
- ITIL V4 and PMP, NETEC, 2022
- Financial for none financial, ITESM CEM, 2012 - 2013
- ITIL SDI, AXELOS, 2022
- CMMI, ISACA, 2022
- SRE certification, Google, 2023
- AI, GenAI, AI, 2023
- Snow practitioner, Snow, 2023
- Innovation & Automation Tools, GPT, 2022 - 2023
Languages
English Fluent
Portuguese conversation
Spanish Native
Social Responsibility
- Inclusion and Disability BRG Leader for KTSA (2023)
- Lengua de Señas (2023)
Assignments
- 03/01/97, 1st and 2nd Line Support, Ericsson, Ireland
- 02/01/99, Staff Coordination (TDMA, CDMA), Ericsson
- 01/01/03, Wireless Training Manager
- 03/01/04, Education Solutions & Consulting Manager, Mobile Technology, Richardson, TX
- 09/01/06, Performance Network Product Manager
- 10/01/11, Tools, Databases, and Processing PM, Ericsson, Sweden
- 01/01/13, 12/31/16, Operation Support GNOC, Ericsson, Mexico
- 01/01/12, 12/31/18, Process & Tools Head, Ericsson, Mexico
- 03/01/13, 12/31/18, Program Service Delivery Management RLAM, Ericsson
- 03/01/18, 12/31/19, Director Plataformas Digitales México
- 09/01/19, Present, Sr Director Technology Engineering and Ops
Awards
Continual Improvement Program Leader (2023) Excellence Performance Program Manager (2023) Program Certification Management (Poland 2017) Top 50s seller Manages Services (Barcelona 2014) Innovation and Automation initiatives operation savings (RLAM 2016) Efficiency program defined for Latin America region, achieved target from 2015 to 2017 program target to have 35 MUSD.
Timeline
Senior Director KTSA Technology Engineering & Operations
KPMG Technology Services Americas - KTSA
09.2019 - 10.2023
Director Plataformas Digitales
IECISA México
01.2018 - 01.2019
Program Service Delivery Management RLAM
Ericsson Mexico
01.2013 - 01.2018
Process & Tool Head
Ericsson Mexico
01.2012 - 01.2018
Tools, Databases and Processing Program Management
Ericsson Sweden
01.2011 - 01.2013
MBA - Business Administration And Management
ITAM
Electronic Engineer -
Instituto Politecnico Nacional
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