Lea Thompson
Lawrence
Summary
Barista with 5 years of experience in the food and beverage industry, adept at implementing efficient workflows to enhance customer satisfaction and streamline operations. Previous experience as a Shift Supervisor, skilled in team leadership, conflict resolution, and inventory management, fostering a collaborative and positive work environment. Passionate about driving innovation and continuous Improvement, leveraging strong problem-solving abilities and customer engagement skills to elevate service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Barista/Shift Supervisor
Starbucks
Lawrence
05.2024 - Current
- Implemented efficient workflows, reducing order wait times and significantly boosting customer satisfaction ratings.
- Maintained accurate cash registers and executed daily financial reconciliations, ensuring compliance with corporate standards.
- Fostered a collaborative environment by mentoring new staff, promoting teamwork, and ensuring seamless operations.
- Monitored inventory levels and analyzed sales trends, optimizing stock management and reducing waste through informed ordering practices.
- Cultivated a positive team atmosphere by providing ongoing feedback and support, which improved employee retention and morale.
Server/Cashier/Shift Lead
Spin! Pizza
Lawrence
01.2023 - 05.2024
- Engaged with guests to understand preferences, leading to tailored service that elevated dining experiences and encouraged loyalty.
- Delivered exceptional customer service by addressing inquiries, ensuring a welcoming atmosphere, and enhancing overall dining experiences.
- Engaged actively with customers to build rapport and encourage repeat visits, contributing to a vibrant dining environment.
- Managed cash register operations efficiently, ensuring accurate transactions and reducing discrepancies.
- Cultivated a positive team environment by mentoring new staff.
Barista
Starbucks
Hutchinson
10.2020 - 12.2022
- Delivered exceptional customer service, fostering a welcoming environment and enhancing customer loyalty through personalized interactions.
- Engaged with customers to provide tailored recommendations, increasing upselling and enhancing customer satisfaction.
- Prepared beverages efficiently in fast-paced environment, contributing to timely service.
- Cultivated a positive team atmosphere, enhancing collaboration and ensuring seamless service.
- Maintained clean and organized workstations, adhering to health standards and supporting smooth operations.
- Managed cash register operations efficiently, ensuring accurate transactions and reducing discrepancies.
Education
Associate's Degree of Arts - Business Managment
Hutchinson Community College
Hutchinson, KS12-2024
Bachelor of Science - Accounting
Arizona State University
Online06-2026
Skills
- Team Leadership
- Conflict Resolution
- Inventory Management
- Problem Solving
- Team Collaboration
- Time Management
- Customer Engagement
- Cash Handling
- Microsoft Office (Experienced)
Timeline
Barista/Shift Supervisor
Starbucks
05.2024 - Current
Server/Cashier/Shift Lead
Spin! Pizza
01.2023 - 05.2024
Barista
Starbucks
10.2020 - 12.2022
Associate's Degree of Arts - Business Managment
Hutchinson Community College
Bachelor of Science - Accounting
Arizona State University