Lena Carter
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Veterinary Relations Representative
BluePearl Veterinary Partners
San Antonio, Texas
09.2017 - Current
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
- Coordinated successful networking events that expanded professional connections within the industry community while also generating interest from potential clients.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Used various social media platforms for media and blogger outreach.
- Developed innovative marketing and PR strategies.
- Managed internal, external, and crisis communications.
- Strengthened client relationships through proactive outreach, listening to their needs, and offering customized solutions.
- Conducted market analysis and monitored competitive activity.
- Designed and implemented strategic business plan objectives.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly.
- Created engaging brochures and flyers to use for promotional materials and distribution.
Client Service Coordinator
Transportation Agent Grid
Henderson, Nevada
04.2014 - 08.2017
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Monitored key performance indicators to assess areas for improvement and ensure consistent delivery of outstanding service levels.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Offered personalized solutions to meet customer requirements and close sales.
Client Service Manager
Burke Williams
Henderson, Nevada
01.2011 - 03.2014
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular client reviews to identify areas of improvement, leading to enhanced service offerings.
- Reduced turnaround times on client requests by streamlining work processes.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Drove revenue growth by identifying upsell opportunities within existing accounts.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
Education
High School Diploma -
Los Altos High School
Los Altos, California06.2009
Skills
- Trends Analysis
- Information gathering and analysis
- Community Relationship Building
- Customer Service
- Event Networking
- Brand Messaging
- Strategy Development
Timeline
Veterinary Relations Representative
BluePearl Veterinary Partners
09.2017 - Current
Client Service Coordinator
Transportation Agent Grid
04.2014 - 08.2017
Client Service Manager
Burke Williams
01.2011 - 03.2014
High School Diploma -
Los Altos High School