Lena Carter
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Veterinary Relations Representative
BluePearl Veterinary Partners
09.2017 - Current
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
- Coordinated successful networking events that expanded professional connections within the industry community while also generating interest from potential clients.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Used various social media platforms for media and blogger outreach.
- Developed innovative marketing and PR strategies.
- Managed internal, external, and crisis communications.
- Strengthened client relationships through proactive outreach, listening to their needs, and offering customized solutions.
- Conducted market analysis and monitored competitive activity.
- Designed and implemented strategic business plan objectives.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly.
- Created engaging brochures and flyers to use for promotional materials and distribution.
Client Service Coordinator
Transportation Agent Grid
04.2014 - 08.2017
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Monitored key performance indicators to assess areas for improvement and ensure consistent delivery of outstanding service levels.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Offered personalized solutions to meet customer requirements and close sales.
Client Service Manager
Burke Williams
01.2011 - 03.2014
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular client reviews to identify areas of improvement, leading to enhanced service offerings.
- Reduced turnaround times on client requests by streamlining work processes.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Drove revenue growth by identifying upsell opportunities within existing accounts.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
Education
High School Diploma -
Los Altos High School
Los Altos, California06.2009
Skills
- Trends Analysis
- Information gathering and analysis
- Community Relationship Building
- Customer Service
- Event Networking
- Brand Messaging
- Strategy Development
Timeline
Veterinary Relations Representative
BluePearl Veterinary Partners
09.2017 - Current
Client Service Coordinator
Transportation Agent Grid
04.2014 - 08.2017
Client Service Manager
Burke Williams
01.2011 - 03.2014
High School Diploma -
Los Altos High School
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