Leo Bautista
Solar Appointment Setter
Cancún, Quintana Roo,ROO
Summary
Dynamic and results-driven professional with extensive experience as a Solar Appointment Setter at Lytegen. Proven track record in lead generation and relationship building, consistently reducing appointment cancellations. Skilled in CRM software and adept at overcoming objections, ensuring high customer satisfaction through effective communication and a positive attitude.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Solar Appointment Setter
Lytegen
03.2025 - Current
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Answered phone calls and answered questions from potential customers.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
Appliance Repair Appointment Setter
Frontdoor Pro
03.2024 - 03.2025
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Collaborated effectively with cross-functional teams to gather information relevant to potential clients, strengthening the overall quality of outreach efforts.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
- Addressed client inquiries and updated database information.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
- Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
- Handled complaints and questions, and re-directed calls to other team members.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate
Porch
05.2021 - 02.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
High School Diploma -
La Villa High School
La Villa TX 05.2001 -
Skills
Setting appointments
Customer service
Positive attitude
Incoming call reception
Telephone etiquette
Empathy and patience
Attention to detail
Outbound calling
Overcoming objections
Meeting sales goals
Cold calling
Goal oriented
Time management
Relationship building
Work Planning and Prioritization
Customer rapport
Flexible schedule
Lead generation
Teamwork and collaboration
Clear communication
Scheduling appointments
Script reading
CRM software
Telephone headset expertise
Building rapport
Sales support
Salesforce
Auto dialer systems
High-volume call environments
Explaining products and services
FLUENT in English Native Speaker
Timeline
Solar Appointment Setter
Lytegen
03.2025 - Current
Appliance Repair Appointment Setter
Frontdoor Pro
03.2024 - 03.2025
Sales Associate
Porch
05.2021 - 02.2024
High School Diploma -
La Villa High School
05.2001 -