Leon Hernandez
F&B Outlet Manager
Al Wakra, Doha
Summary
With over 20 years of experience in the food and beverage industry, specializing in luxury hotels and all-inclusive resorts, I have gained extensive expertise in the hospitality field. Throughout my career, I have held various roles ranging from bar stocker to restaurant manager and assistant director of F&B. My commitment to service excellence, efficient team management, and strict adherence to the highest hygiene standards has consistently been recognized. Collaborating with renowned hotel brands such as Ritz Carlton, Four Seasons, and Celebrity Cruises has resulted in mentions on prestigious platforms like TripAdvisor, Expedia, and Booking. My true passion lies in building exceptional teams and creating unforgettable guest experiences.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Bar Server/Bartender
Royal Caribbean Celebrity Cruises
- Operate bars and restaurants onboard, ensuring compliance with USPH standards
- Manage inventory and opening/closing of bars
- Maintain high levels of customer satisfaction through exceptional service.
Bar Supervisor
Alwadi MGallery
1 2024 - Current
- Supervise daily bar operations in a luxury hotel
- Implement hospitality service standards and hygiene procedures
- Manage inventory, product rotation, and ongoing team training.
Bartender
Zadun at Ritz Carlton Resorts
12.2021 - 03.2023
- Responsible for opening and closing the bar and restaurant
- Implement procedures to enhance the guest experience
- Supervise inventory and comply with luxury hospitality standards.
Bartender Assistant
Chileno Bay Resort & Residences Auberge
05.2021 - 12.2021
- Support daily bar operations from opening to closing, following strict hospitality standards
- Collaborate on creating innovative cocktail menus and optimizing service times
- Implement hospitality and luxury service procedures based on Forbes standards
- Manage inventory and hygiene procedures, maintaining the highest quality standards
- Recognized by management and clients for high-quality service and excellent attention to detail, reflected in positive mentions on review platforms.
Bartender
4 Seasons Resorts Los Cabos at Costa Palmas
11.2019 - 05.2021
- Responsible for opening and closing the restaurant and snack bar in a luxury resort
- Implement world-class hospitality standards with a focus on guest satisfaction
- Manage inventory and strict compliance with hygiene standards under USPH regulations
- Train the team on service procedures based on Forbes and AAA Five Diamond standards
- Recognized on platforms like TripAdvisor and Expedia for providing exceptional service and personalized attention to guests.
F&B Assit.Manager (Junior Assistant)
Royal Decameron Complex
05.2017 - 04.2018
- Supervise captains in their performance, opening restaurants, and training staff
- Manage events and weddings, ensuring customer satisfaction in every detail.
Education
Graphic Design Degree (Incomplete) -
Universidad del Valle de Atemajac (UNIVA)
Zapopan, JaliscoCertificate Completed (1997) -
Escuela Secundaria Técnica No. 45
Zapopan, JaliscoSkills
Team management and leadership in F&B
Staff training in hospitality and service standards
Inventory management and cost control
Customer service in luxury and high-demand environments
Knowledge of international hygiene and safety standards (USPH, ISO)
Advanced English (fluent for international guest service)
Complex problem-solving under pressure
Innovation in drink and cocktail menu creation
Certification
Forbes Training Course: Excellence in Service (2017 to 2023)
Accomplishments
- Implemented service standard improvements that resulted in a 95% satisfaction rating on TripAdvisor and Booking at [hotel/resort]
- Reduced waste costs by 20% through optimized inventory management at [hotel/resort]
- Trained over 50 employees in luxury service standards, resulting in a 18.7% increase in customer service ratings
- Mentions on platforms like TripAdvisor and Expedia for excellence in service, frequently recognized as 'Employee of the Month' at [hotel/resort]
Languages
Spanish
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Bartender
Zadun at Ritz Carlton Resorts
12.2021 - 03.2023
Bartender Assistant
Chileno Bay Resort & Residences Auberge
05.2021 - 12.2021
Bartender
4 Seasons Resorts Los Cabos at Costa Palmas
11.2019 - 05.2021
F&B Assit.Manager (Junior Assistant)
Royal Decameron Complex
05.2017 - 04.2018
Bar Server/Bartender
Royal Caribbean Celebrity Cruises
Bar Supervisor
Alwadi MGallery
1 2024 - Current
Graphic Design Degree (Incomplete) -
Universidad del Valle de Atemajac (UNIVA)
Certificate Completed (1997) -
Escuela Secundaria Técnica No. 45
Forbes Training Course: Excellence in Service (2017 to 2023)
Distintivo H: Hygiene Certification in Food and Beverage
Bartenders Certified Program: Certification program by CTM Gastro Hoteleros (2018-2019)
Leadership Course: Darmos Leadership Course (2018)
Triple AAA course and leadership to luxury. 2016/2017/2019/2021/2022
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