Leonardo Leo or Leon

• Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
• Improved procurement efficiency by streamlining processes and implementing cost-saving strategies.
• Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
• Collaborated with cross-functional teams to develop procurement strategies aligned with corporate goals.
• Transfer data from an old replacement computer to a new computer that has been ordered, try to install any app or software that we are able to assist with, printer mapping, computer updates, email reply and follow up, update database share point, Return label Request and schedule meetings.
• Call taking, software installation, hardware troubleshooting, ticket follow up/resolution, reporting a possible Major Incident, email follow up. Email follow up as inbound and outbound as well, in charge of certain responsibilities with the team, approving lunch and break, guidance on resolution of issues that are being reported by the clients, communicating with the client on certain matters that were required to follow up with, contacting the L2 team for further assistance with escalated ticket.

Got promoted to the tower of Command Center as per my achievements within the project and do to my effort of following process, guidelines and Kudos by the customers teammates

• Refunding users with issues with double payment or fraudulent charges, guidance of troubleshooting the app for mobile devices or TV devices. Responding to emails that the clients sent in for assistance with a troubleshooting article, Assist through the chatbots for the same inquires.
• Take inbound calls and assist as SD agent with password reset, computer troubleshooting, installation of software (apps) and guidance on installation of hardware, report any possible major issue, creation of tickets through the ticketing system SNOW, SME role responsible for managing people in shift, supervisors or any other management role. Contacting L2 teams for assistance with any MIM or getting assistance with any previous escalation issue.

• Greeted new customers, discussed specials, and took drink orders.
• Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
• Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
• Trained staff members on use of POS system.

• Greeting: Welcoming visitors and clients
• Answering phones: Providing cotes and rates for reservations, Taking messages, forwarding calls, and being confident on the phone
• Scheduling: Confirming reservations and maintaining calendars
• Directing: Checking in visitors and escorting them to their destinations
• Documenting: Entering customer information into the database, copying, filing, and maintaining documents
• Running errands: Completing other tasks to help the guess to fill at hone and also running organizations as well so that it will run smoothly

• Strengthened students'' reading comprehension through guided discussions and targeted practice activities.
• Supported diverse learners by implementing differentiated instruction techniques to accommodate varying learning styles and abilities.
• Established positive rapport with students, fostering a supportive environment conducive to academic success.
• Worked teaching adults in groups (max.-9). We also went out to neighboring states three times a week to provide the learning method. Messenger boy collected invoices, deposited staff payroll, and also substituted for teachers who could not attend their classes. Give presentations to companies as a sample class and closing deals. Distribution of demos from the institute to companies. Good Customer Service with a good presentation, professionalism and respect.