Leonardo Ayala Gomez

I’m an Engineering Physics student with a solid background in mathematics, physics, and computational modeling. Throughout my studies, I’ve developed strong problem-solving skills by working on complex physical systems, running simulations, and applying data analysis to real-world challenges.

At the same time, I’ve built valuable interpersonal and communication skills as a Customer Support Specialist at Atento. I’ve learned how to handle high-pressure situations, resolve customer issues effectively, and enhance client satisfaction through empathetic communication and strategic use of CRM software. Managing high call volumes while maintaining a positive customer experience has taught me how to balance technical knowledge with human interaction.

I’m passionate about combining my technical expertise with my customer service experience to solve problems and create meaningful solutions.