Leonardo Bustos Angelito
Juarez, N.L.
Summary
Experienced Supervisor recognized for driving productivity and achieving efficient task completion. Strong skills in time management, critical thinking, and communication, contributing to seamless workflows and high-quality results.
Overview
9
9
years of professional experience
Work History
Content Moderator
Apex Systems
Monterrey
12.2023 - Current
- Ensured proper handling of items through metadata revisions.
- Monitor potential violations while coordinating updates across departments for alignment.
Command Center Operator
ADT Security Services
Irving
11.2020 - 10.2023
- Conduct performance reviews, assist team members with engaging actions, and create strategies to boost productivity.
- Ensure adherence to the company’s policies and regulations while working with proper agencies.
Senior Sales Supervisor
Global Telesourcing
Monterrey
11.2015 - 06.2019
- Setting goals for performance and deadlines in ways that comply with the company’s plans and vision.
- Monitor productivity and provide constructive feedback to improve employees' actions.
Education
Some College (No Degree) - Psychology
Dallas College
Dallas, TXSkills
- Experience in Leadership
- Data Analysis
- Flexibility and Adaptability
- Creative Solutions
Projects
Alpha Team, Global Telesourcing Choice Hotels: a system to improve and maintain performance with new interns.
Languages
- English, Native
- Spanish, Native
- French, Upper-Intermediate
Accomplishments
- Supervisor of the Month, Global Telesourcing, overachieving campaign metrics among more than 20 supervisors
- Best Project 2019, Global Telesourcing, Company, campaign recognition to improve, and standardize performance
Timeline
Content Moderator
Apex Systems
12.2023 - Current
Command Center Operator
ADT Security Services
11.2020 - 10.2023
Senior Sales Supervisor
Global Telesourcing
11.2015 - 06.2019
Some College (No Degree) - Psychology
Dallas College
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