Leonardo Delgadillo
Iztapalapa, Mexico City,CMX
Summary
Driven by a results-focused approach, I leveraged my critical thinking and Computacional skills at Bachelors to enhance customer satisfaction and streamline technical problem resolution. Demonstrated ability in developing training programs and securing system protocols, significantly contributing to a positive and efficient work environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team or students success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Tutor
Person
06.2022 - 06.2024
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Created personalized lesson plans to meet needs of diverse learners.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
Customer Support Specialist
Alorica
05.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume PHI,NPPFI,Pll setting, prioritizing tasks to keep up with challenging deadlines.
- Assisted in development of system security protocols.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
Education
Bachelor of Science - Physics
Universidad Nacional Autónoma De México
Coyoacán, Mexico City, Mexico08.2025
Skills
- Activity diagrams
- High-level Calculus
- Data Exports
- SQL
- Data Visualization and Presentations
- Python Programming
- Excel
- Critical Thinking
- Computational skills
Certification
- Certified Big Data: el impacto de los datos masivos en la
sociedad actual, Coursera - 2019-2020 - Certified Análisis de Datos de Google, Coursera-Google - 2023-2024
Languages
English
Upper intermediate (B2)
Software
Excell
Office
SQL
Python
Tableau
Power Bl
Timeline
Tutor
Person
06.2022 - 06.2024
Customer Support Specialist
Alorica
05.2021 - 11.2021
Bachelor of Science - Physics
Universidad Nacional Autónoma De México
Similar Profiles
Muskan KumariMuskan Kumari
Tutor at PersonTutor at Person
Lucia RodriguezLucia Rodriguez
Babysitter at PersonBabysitter at Person
Yirong HeYirong He
Tutor at PersonTutor at Person