Leonardo Elizalde

I am responsible for conducting follow-ups with agents to monitor their progress and ensure they met their required goals and performance expectations. I provided personalized guidance and support, helping agents identify and implement better solutions to improve efficiency and effectiveness in their roles. By fostering a collaborative environment, I contributed to creating processes that enhanced both agent performance and customer satisfaction, ensuring streamlined solutions that benefited all stakeholders. My role required strong communication, problem-solving, and mentoring skills to drive continuous improvement and achieve organizational objectives.

I provided exceptional support to customers by verifying their bank information to ensure accuracy and prevent fraud. I managed the process of filing disputes on behalf of customers, assisting them in recovering unauthorized or lost funds efficiently. Additionally, I guided customers through sensitive information recovery procedures, prioritizing security and confidentiality at all times. My role required delivering professional and empathetic customer service, resolving inquiries effectively, and maintaining detailed records of interactions and resolutions to ensure compliance with company policies and industry standards.

Working in a international size call center to provide professional customer service and tech support services for clients.
In this role, I was responsible for assisting customers in resolving their technical support issues by diagnosing and troubleshooting products relating concerns. I provided excellent customer service by addressing inquiries , offering product recommendations, and ensuring customer satisfaction. My role required clear communication, problem solving skills, and a strong understanding of the prosects to ensure that each customer received accurate information and effective solutions