Leonardo Leonardo Fuentes

After getting more and more involved a received my second promotion to level 12, now a lot of responsibilities arrived, for example:

• server installations
• permission to be able to approve almost every replacement
• direct assignments to emergency issues
• help and teach other co workers
• unusual schedules
• learned a lot of new, harder and bigger procedures
• being capable of solve almost every kind of issue

On this new position you can be guide by a higher level tech (level 13) but you cant escalate the issue, that means sometimes you need to work on the same server days.

On this level 12, also, i become a professional on solving issues that ive never seen before using traces.

I received a promotion to level 11 and now my responsabilities changed. For example:

• started to use Oracle Linux
• started to use VIM Editor
• started to edit datafiles
• I began to belong to specialized teams
• trained new technicians
• learned harder procedures
• performed harder tasks
• started to use PSQL and MYSQL

As a higher level tech i learned a lot more, received multiple trainings and i got more involved on improve our own system.

As a Call Agent on this position i had to learn and improve multiple things like:

• customer service
• service desk
• fluent english
• call handling
• quick troubleshoot
• quick response
• proper documentation
• redirection and escalation of issues
• team work

1 year and 5 months on this position make me an active employe, I started to getting involved quickly on how to improve my skills and knowledge.

During Covid on 2021, i got hired by the Director of public relations of Chihuahua as a private teacher and that means:

• monitor two kids during their virtual school classes
• understand and explain the daily topics
• private english classes
• solve every question
• guide both of them to every school proyect