Leonardo Martínez Basurto
Comitán
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Executive Analyst
Abarrotes San Luis S.A de C.V
03.2021 - Current
- Coordinated project management efforts to meet deliverables and deadlines.
- Gathered data and performed analyses to provide solutions to administrative problems.
- Contributed to larger groups or project task forces to conduct cost and economic analysis studies.
- Prepared management reports using database tools for data collection, project planning and management.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Agent
Abarrotes San Luis S.A de C.V
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Carrera Técnica En Auxiliar Administrativo - Administración De Empresas
Conalep
Comitán De Domínguez, Chiapas, México07.2021
Skills
- Business Controls
- Personnel Interviewing
- Marketing Programs
- Special Projects
- Strategic Risk Management
- Microsoft Office Suite
- Purchase Orders
- Administrative Support
- Economic Trends
- Process Improvement Initiatives
- Customer Inquiries
- File Management
- Clerical Support
- Business Operations
- Analyze Data
- Digital Filing
- Filing Systems
- Procedure Analysis
- Improve Procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documenté y resolví el problema de escasez en 2 meses con el equipo de suministros.
Pasatiempos
I usually spend it at home reading, watching a movie, taking my wife for a walk or some activity that we like. I like to grab new hobbies so as not to generate leisure.
Languages
English
Intermediate (B1)
Timeline
Executive Analyst
Abarrotes San Luis S.A de C.V
03.2021 - Current
Customer Service Agent
Abarrotes San Luis S.A de C.V
03.2021 - Current
Carrera Técnica En Auxiliar Administrativo - Administración De Empresas
Conalep
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