Leonardo Real
Head Of Operations
Mexico City
Summary
With over ten years of experience in procurement, logistics, and vendor management, I am a versatile operations leader who can handle complex and dynamic challenges in customer service-related environments. I have a strong background in international trade, import and export processes, and supplier management, which enables me to deliver efficient and effective solutions for global operations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
HEAD OF OF OPERATIONS LATAM (ECOMMERCE & TRADITIONAL OPS)
iMile Delivery Mexico
02.2023 - Current
- Started CPFR international team to lead correct volume allocation for Mexico with total accuracy of 93% vs 73% Last Year (to be implemented in LATAM).
- Negotiated opening of new operations to reach +12 Delivery Stations across all country to ensure coverage of 90% over all zip codes.
- Initiated First Mile pickup project as a new business model to ensure >24hr parcels picked launching one Fulfillment Center (+9k sqm)
- Stablished Last Mile Delivery within 7day services for over 95% of all shipments with our current >40 clients delivering nation wide.
- Responsible for P&L of +15MM MXN per month.
- Increased Delivery Success from 91% to 95% in first 3 months of operation and opened new Distribution Center of +13k sqm to ensure capacity for +500k shipments every day.
- Decreased costs per operated parcel -$2 for over 300 parcels imported daily from Asia.
- Planned Linehaul structure and network to ensure national coverage, transit times and cost effectiveness (2.5MXN per transported order)
- Created strategies to increase Sales in 4MM MXN per month
- Supervised HR, Legal, Procurement and Finance team structuring and growth.
LAST MILE PROVIDERS SUPERVISOR (PROCUREMENT & OPS FOR ECOMMERCE)
Mercado Libre México
05.2021 - 01.2023
- Negotiated supplier rates to ensure SLA's improvement (-2.5MM cost saving)
- Led development of South Region of Mexico to open +15 new Last Mile Service Centers that now ship over 180K packages per day.
- Ensured providers operational excellence to increase route productivity in15% and reduced shipping costs to achieve 23MXN cost per shipment. Expanded Logistics Network that reached 98% of overall Mexico coverage.
- Led Mexico's first efforts to improve Driver Experience for LatAm development to decrease suppliers churn in 20% and increase delivery efficiency in 1% (total goal of 99%) for both national and imported goods.
OPERATIONS MANAGER (SOURCING & LOGISTICS)
Moova México
7 2020 - 5 2021
- Engaged supplier capacity strategies growing 20% month after month.
- Executed organization's initial goal delivering over 24,000 orders during first 4 months.
- Lead centralization efforts across LATAM processes to drive strategic efficiency.
- Managed overall operations budget linked with market needs. Planned Last
- Mile deliveries reaching 99% on time effectiveness.
- Created fulfillment centers to better serve suppliers and clients needs.
- Analyzed P&L statement to reduce carrier costs in 10% and increase profitability by removing obsolete services.
- Kicked off operations from scratch developing operational routes & areas.
- Started supplier onboarding and initial set up with 10% SLA cost improvement
LOGISTICS PROGRAM MANAGER (SOURCING FOR AMERICAS)
Uber Technologies
06.2019 - 06.2020
- Realigned import, export and distribution processes in different countries reducing delivery times and reaching 98% of on-time delivery goal.
- Measured KPIs to ensure on-time deliveries and reduced operating costs by 20% on domestic distribution across 15 countries.
- Conducted inbound and outbound inventory of warehouses across all region.
- Supervised new Market launch operations for Jump Businesses in LatAm.
- Executed deployment of new city operations for UberEats in LatAm.
- Conducted project analysis and management activities across all region.
- Developed Dangerous Goods Certified Experience.
- Coordinated process of domestic country-based distribution in LatAm
LOGISTICS & PROCUREMENT MANAGER (MEXICO BRANCH)
Eyelevel, An Innerworkings Company
06.2017 - 06.2019
- Organized company’s logistics system from 0 searching for suppliers, negotiating costs, employing new members of staff that reduced by 15% logistics costs and improved service sales by 45%.
- Coordinated import/export of suppliers finished goods for Americas, Europe &
- Asia reducing lead time in 5% of end to end route.
- Conducted cost and services negotiations with suppliers.
- Supervised company’s logistics and warehousing operations to ensure best timing, services and costs.
- Led Warehouse Operations including shipping, receiving and inventory
Education
Bachelor of Science - INTERNATIONAL TRADE - BUSINESS
NATIONAL POLYTECHNIC INSTITUTE
Mexico City 05.2009 - 05.2013
Skills
Problem-Solving
Team Management
Flexible and Adaptable
Dependable and Responsible
Supervision and leadership
Excellent Communication
Friendly, Positive Attitude
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Certification
Yellow Belt
Timeline
HEAD OF OF OPERATIONS LATAM (ECOMMERCE & TRADITIONAL OPS)
iMile Delivery Mexico
02.2023 - Current
LAST MILE PROVIDERS SUPERVISOR (PROCUREMENT & OPS FOR ECOMMERCE)
Mercado Libre México
05.2021 - 01.2023
LOGISTICS PROGRAM MANAGER (SOURCING FOR AMERICAS)
Uber Technologies
06.2019 - 06.2020
LOGISTICS & PROCUREMENT MANAGER (MEXICO BRANCH)
Eyelevel, An Innerworkings Company
06.2017 - 06.2019
Yellow Belt
01-2016
Bachelor of Science - INTERNATIONAL TRADE - BUSINESS
NATIONAL POLYTECHNIC INSTITUTE
05.2009 - 05.2013
OPERATIONS MANAGER (SOURCING & LOGISTICS)
Moova México
7 2020 - 5 2021
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