Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Leonardo Trujillo

Collections Specialist
Cdmx

Summary

Dynamic sales and collections professional with a proven track record at One Star, excelling in customer service and account management. Skilled in cold calling and objection handling, I consistently deliver tailored solutions that enhance client satisfaction and drive revenue growth. Adaptable and resilient, I thrive in high-pressure environments while maintaining meticulous records.

Overview

3
3
years of professional experience
1
1
Certification
2
2
Languages

Work History

Sales Agent

One Star
Remotely
08.2025 - 02.2026
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Collections Agent

Ccsi
Mexico City
06.2024 - 08.2025
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Maintained high volume of calls and met demands of busy and productive group.

Collections Agent

One
Mexico City
05.2023 - 03.2024
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Entered client details and notes into system for interdepartmental access and review.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.

Education

GED - Microsoft Excel Microsoft Word

Nathan Hale High School
Tulsa,ok

Skills

Customer assistance

Cold calling

Objection handling

Call control

Adaptability to change

Resilience under pressure

Leads generation

Customer service

Account servicing

Certification

Microsoft Excel

Interests

I like numbers, and strategy, chess lover

Timeline

Sales Agent

One Star
08.2025 - 02.2026

Collections Agent

Ccsi
06.2024 - 08.2025

Collections Agent

One
05.2023 - 03.2024

Microsoft Excel

06-2020

GED - Microsoft Excel Microsoft Word

Nathan Hale High School
Leonardo Trujillo Collections Specialist