Leonardo Alvarado Villa
Professional Sales Expert
Mexico City
Summary
Dynamic sales professional with proven expertise in CRM management and exceptional customer relationship building, honed at Thomson Reuters and other leading companies. Excelled in increasing sales leads through strategic thinking and effective negotiation, demonstrating a keen ability to work under pressure. Achieved significant growth by leveraging bilingual skills and advanced Microsoft Office knowledge, ensuring streamlined operations and enhanced client satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Development Representative
Thomson Reuters
09.2023 - 09.2024
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Bilingual Sales Representative
AT&T Communications
05.2022 - 09.2023
- Increased overall efficiency by providing real-time translation services during meetings with international clients or partners.
- Attended industry events and conferences, networking with potential customers to create new business opportunities.
- Facilitated successful contract negotiations with foreign suppliers or distributors due to fluency in multiple languages.
- Streamlined internal communication processes within the team by translating documents into both English and Spanish languages as necessary.
Bilingual Sales Representative
Staylisted
08.2021 - 04.2022
- Marketing, branding and prospecting strategies.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Outbound as well as inbound calls alike
- Built and managed accurate sales pipeline to maintain high volume of activity.
Service Desk Agent
MXCCS
06.2020 - 01.2021
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Increased efficiency by utilizing remote support tools to troubleshoot user issues effectively.
- Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.
- Resolved vendor problems and ensured smooth communication.
- Coordinated delivery routes to maximize efficiency and on-time delivery.
- Managed Billing process, ensuring accurate and timely invoicing.
- Collaborated with internal teams to streamline operations and support vendors effectively.
Sales Representative
Gayosso
10.2019 - 06.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Empathetic and sensitive product presentation.
- Objection handling
Customer Care Specialist
Teleperformance
12.2018 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Directed customers to appropriate departments for additional support.
Education
High School Diploma -
Bachillerato Tecnológico De Francia
Mexico City, Mexico 05.2001 -
Skills
CRM management
CRM tracking
Cold calling
Customer relationship building
Ability to multi Task
Fast learner
Problem solving
Teamwork
Time management
Ability to work under pressure
Active listening
product placement
Account management
Goal setting
Microsoft Office advanced knowledge
Strategic thinking
Sense of urgency
Negotiating and closing
Timeline
Sales Development Representative
Thomson Reuters
09.2023 - 09.2024
Bilingual Sales Representative
AT&T Communications
05.2022 - 09.2023
Bilingual Sales Representative
Staylisted
08.2021 - 04.2022
Service Desk Agent
MXCCS
06.2020 - 01.2021
Sales Representative
Gayosso
10.2019 - 06.2020
Customer Care Specialist
Teleperformance
12.2018 - 04.2019
High School Diploma -
Bachillerato Tecnológico De Francia
05.2001 -
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