Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LEONEL DIAZ J

Tijuana

Summary

Dynamic professional with extensive experience in customer service and technical support, notably at PrimeFlight. Proven ability to enhance passenger experiences through effective communication and document verification. Skilled in process improvement and conflict resolution, consistently delivering results while maintaining security compliance and operational efficiency. Adaptable and committed to excellence in all endeavors.

Overview

15
15
years of professional experience

Work History

Asesor De Servicio Especializado

PrimeFlight
Tijuana
03.2024 - Current
  • Provided assistance to passengers at documentation counters.
  • Verified identity documents during check-in process.
  • Sold additional services at documentation counters for enhanced passenger experience.
  • Clarified inquiries regarding reservations to ensure passenger understanding.
  • Conducted security checks prior to boarding aircraft.
  • Facilitated orderly boarding process for passengers.
  • Checked special services for passengers requiring additional support.

IT Technical Support

Wonderfull pistacho & almenda
Los hill
08.2023 - 01.2024
  • Selected hardware and materials, ensuring compliance with product specifications and requirements.
  • Assembled and modified existing equipment to meet special needs.
  • Monitored equipment performance and made necessary adjustments to align with specifications.
  • Provided technical support to designers, marketing, sales, suppliers, engineers, and team members throughout product development.
  • Recommended equipment purchases to control dust, temperature, and humidity in system installation areas.
  • Collaborated with engineering designers and technical support staff as needed.
  • Stored, retrieved, and manipulated data for system capability and requirement analysis.
  • Updated knowledge and skills to keep pace with rapid advancements in computer technology.

Delivery Driver

Walmart inc.
Bakersfield
05.2022 - 08.2023
  • Operated vehicles under three tons to transport materials to designated locations including rail stations and industrial yards.
  • Reported mechanical issues with vehicles to ensure operational readiness.
  • Maintained accurate vehicle logs and cargo records in compliance with regulations.
  • Adhered to traffic laws and established transit procedures for safe operations.
  • Communicated delays, accidents, or traffic situations to bases and other vehicles via two-way radios.
  • Delivered receipts and collected payments from deliveries efficiently.

Técnico En IT

Munger Farms
Delano
04.2020 - 05.2022
  • Supervised program performance to ensure efficient, seamless operations.
  • Reviewed software documentation for technical accuracy and compliance integrity.
  • Investigated customer issues referred by technical support to identify solutions.
  • Installed and configured replicas of production software environments for performance testing.
  • Planned schedules and testing strategies aligned with project scope and deadlines.
  • Developed test programs addressing database impacts, software scenarios, regression tests, and usability assessments.

Administrator

Motocicletas Italika
Zacatepec
09.2018 - 11.2019
  • Supervisar las preferencias de los clientes para determinar el enfoque de los esfuerzos de ventas.
  • Visar los concesionarios franquiciados para estimular el interés en el establecimiento
  • Expansión de los programas de arrendamiento.
  • Revisar los registros e informes operativos para proyectar las ventas y determinar la rentabilidad.
  • Determinar listas de precios y tasas de descuento.
  • Resolver las quejas de los clientes con respecto a las ventas y el servicio.
  • Evaluar el potencial de marketing de las ubicaciones de las tiendas nuevas y existentes, teniendo en cuenta las estadísticas y los gastos.

Cajero

Abarrotera Fuentes
Jojutla De Juarez
07.2010 - 06.2014
  • Issued receipts, processed returns, and managed credit transactions.
  • Calculated sales prices, total purchases, and processed cash payments.
  • Greeted customers to identify needs and preferences.
  • Opened and closed registers, counted cash, and balanced accounts.
  • Monitored security risks and implemented theft prevention measures.
  • Provided detailed descriptions of merchandise and explained usage, operation, and care.
  • Demonstrated product operation to enhance customer understanding.

Education

Lic. Informatic - Information Technology

UNIVERSIDAD AUTONOMA DEL ESTADO DE MORELOS
Cuernavaca Mor
06.2018

Skills

  • Customer service
  • Technical support
  • Document verification
  • Security compliance
  • Equipment maintenance
  • Process improvement
  • Communication skills
  • Sales strategy
  • Conflict resolution
  • Adaptability
  • Computer skills

Languages

  • Spanish, Nativo
  • English, Intermedio

Timeline

Asesor De Servicio Especializado

PrimeFlight
03.2024 - Current

IT Technical Support

Wonderfull pistacho & almenda
08.2023 - 01.2024

Delivery Driver

Walmart inc.
05.2022 - 08.2023

Técnico En IT

Munger Farms
04.2020 - 05.2022

Administrator

Motocicletas Italika
09.2018 - 11.2019

Cajero

Abarrotera Fuentes
07.2010 - 06.2014

Lic. Informatic - Information Technology

UNIVERSIDAD AUTONOMA DEL ESTADO DE MORELOS

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LEONEL DIAZ J