Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leonora Alvarez Y Tamez

Bachelor´s Degree In Communications
Quintana Roo

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales position. Ready to help team achieve company goals. History of performing consecutive and simultaneous interpretation services in fast-paced settings. Detail-oriented and thorough professional focused on catching every part of the conversation to be most effective for both parties. Bilingual professional fluent in Spanish and English. Adept at keeping original emotion, style and content of messages. Well-versed in cultural context of conversations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in Sales Management with over 20 years of experience in Retail stores. Excellent reputation for resolving problems and improving customer satisfaction.

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Developed over 3 years of experience.

Overview

33
33
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Interpreter

Kelly Services
01.2023 - Current
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.

Online Sales Executive

Vortex Markets
07.2022 - 01.2023
  • Managed online metrics and made recommendations for continued improvement and optimization.
  • Analyzed online sales data and developed action plans to improve margin, revenue and processes.
  • Generated monthly sales reports and shared insights and recommendations to drive sales.
  • Leveraged customer database to nurture and grow current sales and identify new business opportunities.

Spanish Interpreter

Human Quality
01.2022 - 10.2022
  • Attended virtual meetings to provide accurate consecutive translations of conversations between members.
  • Maintained message content, tone and emotion as closely as possible.
  • Reviewed translated content for cultural sensitivity and use of universal Spanish.
  • Molded translation to reflect intended meaning and audience reading level.
  • Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.

Wholesale Manager

Yo te lo traigo comercializadora internacional S de RL de C.v
09.2012 - 01.2018
  • Used consumer insights and analyzed market conditions to develop effective sales and marketing strategies.
  • Monitored pre- and post-sales quality standards and activities to drive service excellence across client territories.
  • Developed and executed business plans to maximize profitability and revenue.
  • Negotiated best cost of goods for materials within established product specifications.
  • Coordinated logistics for year operations.
  • Developed productive relationships with key account holders.

Product Development Manager and Sales Managaer

El Hilo Negro SA de C.v
01.2007 - 05.2012
  • Reviewed product development budgets, expenditures and research.
  • Distinguished product issues and gathered information on customer experiences.
  • Hosted product demonstrations and promoted features to clients.
  • Oversaw development of more than 15 new products each year.
  • Approved final photography and marketing materials for each product.
  • Directed concept design, feature definitions and production support.
  • Provided research and development on retail store products to showcase benefits and retain customers.

Retail Store Manager

Señor Frog´s Cancún
08.1992 - 10.2005
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Generated spreadsheets detailing sales information.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Education

Bachelor of Science - Communications

Universidad Iberoamericana
08.1986 - 12.1990

Skills

Customer relations understanding

Timeline

Interpreter

Kelly Services
01.2023 - Current

Online Sales Executive

Vortex Markets
07.2022 - 01.2023

Spanish Interpreter

Human Quality
01.2022 - 10.2022

Wholesale Manager

Yo te lo traigo comercializadora internacional S de RL de C.v
09.2012 - 01.2018

Product Development Manager and Sales Managaer

El Hilo Negro SA de C.v
01.2007 - 05.2012

Retail Store Manager

Señor Frog´s Cancún
08.1992 - 10.2005

Bachelor of Science - Communications

Universidad Iberoamericana
08.1986 - 12.1990
Leonora Alvarez Y TamezBachelor´s Degree In Communications